LensCrafters

Reviews

• LH

  Lesa Hamilton

  6 days ago
  3.0
  I called two days ago and was told that my glasses were being shipped and that my prescription pair should arrive on Monday. I really hope this is accurate, as I’d prefer not to experience the delays some previous customers have mentioned. That said, the service during my visit was excellent. Everyone was friendly, and I was greeted as soon as I walked through the door. From Dr. Thiel to the cashier, Marco, the team made the experience pleasant. I’m crossing my fingers that my eyeglasses arrive soon, and I won’t have to wait too long. I’ll be back to provide an update once I receive them—stay tuned!
• LS

  Leonor Sarmiento

  Jun 18, 2026
  5.0
  I am with Preserve Vision Florida, a local nonprofit that provides vision screenings, eye exams and glasses for children whose families are in financial need. We are able to assist these families, free of charge through generous funding and partnerships. One of those partnerships is the OneSight program at LensCrafters around Tampa Bay. One mom, Mrs Vanegas, who only speaks Spanish, requested us to translate a review on her behalf. “My daughter was referred to LensCrafters at International Plaza to order her new glasses. I am very thankful for the friendly and helpful staff that assisted my daughter picking them out. I also want to thank the manager, Kathy, who gave extra attention to my daughter. We will be always grateful for the free pair of glasses my daughter got to help her succeed in school.”
• MW

  Michelle Winter

  Jun 13, 2026
  5.0
  Had an AMAZING experience. I’ve been coming to this lens crafters for frames and prescription sunglasses for years. The store manager Kathy is always amazing! Her and her associate Leon are very helpful and helped me pick out some frames. Everyone is friendly and attentive. They fix my frames too when they get bent out of shape. This location is my go to for all things eyewear!!
• ES

  Erin Baker Shipley

  Jun 10, 2026
  5.0
  Blake was so patient, knowledgeable & helpful! He made the whole experience painless and enjoyable. He took his time and skillfully adjusted my glasses so they sit on my face perfectly. Thank you!
• YS

  Y. Sultan Selim

  Jun 6, 2026
  1.0
  Outraged — Avoid This Location If You Use OneSight Program! ​My family had a terrible experience at this location on Saturday. The store manager, Kathy, displayed a complete lack of professionalism and basic customer care. ​Pushback and fake rules because of the OneSight vouchers: Kathy claimed, "they don't do OneSight on weekends" because it's too busy (our paperwork has zero restrictions). ​Dismissal Tactics: She tried to get rid of us by telling us to walk around the mall because of 30 minutes waiting or we can wait. When we chose to stay, she had us stand off to the side without any queue numbers or turn-tracking. Blatant Deprioritization: She and her staff repeatedly ignored us (because of her) to serve paying retail customers who walked into the store well after my family. ​Gaslighting: After a long wait, when we confronted her about her dismissive attitude, she flat-out denied her own words—despite my entire family hearing exactly what she said. ​Kathy clearly cares more about sales metrics and commissions than treating people with dignity. Making children feel like second-class citizens just because they are using a charitable program is disgusting. Avoid this location! P.s.: I don't remember the name of the gentleman helped us but he provide us an excellent service!

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