LensCrafters

Reviews

• DM

  Dilma Avila montero

  Aug 25, 2026
  5.0
  The customer service was excellent. The associate who helped me was extremely kind, professional, and helped me get a great discount on my glasses. The value for the price was beatable compared to other stores. I highly recommend them!
• AS

  Alison Seecoomar

  Aug 25, 2026
  1.0
  LensCrafters has officially earned the title of worst customer service experience I’ve ever had. The lack of communication, accountability, and basic customer care is definitely lacking at this location and is beyond frustrating. My appointment was Aug 4, I’ve picked out and ordered my glasses with corrective lens, today is Aug 25th and I still have no glasses. When called 2nd time, I spoke with Nadi who states she has no answers as to why my glasses are not in process, she also states she will get back to me, just like the other representative stated. No phone call or follow up was ever returned. My suggestion is to replace and or educate the staff on proper customer care, accountability and most of all communication thus you will see an increase in satisfaction scores. Sharing this so others know what they may be dealing with.
• TR

  Tracy Rojas

  Aug 20, 2026
  1.0
  I came for an eye appointment today and I have eyemed insurance with a $10 copay. The receptionist told me it would be $39 because of some pictures. I told her I refuse to take the pictures and she said we would not be able to do the exam for you today. I’ve worked at LensCrafters before at a different location. We have never forced our customers to take the pictures it’s highly recommended, but the customer has the choice at the end of the day whether or not they will like to do it. Very disappointed and felt like I was being scammed.
• LD

  Lauren Davis

  Aug 5, 2026
  3.0
  Very disappointed in the fact that I paid for my son to have a contact lens eye exam and then was scheduled to have him fitted for the contacts and was not told it would be an additional $100.00 for this appointment. I was the one who sat in the room and taught my son how to put in his contacts. The doctor only checked to make sure they were snug in his eyes with a light. $100.00 for me to sit there and struggle for 40 minutes to help my son learn how to put in contacts while the doctor was 20 minutes late and only shone a light in his eyes and "finalized his prescription" is ridiculous and a rip off! Especially since we already paid for a contact lens eye exam with dilation. We have been going to LensCrafters for years and will no longer be returning.
• YE

  Youngprodigy Ethan

  Jul 30, 2026
  5.0
  Martha was very helpful in the store. I was looking to find my glasses fixed with missing screws and not only she fixed them she changed the nose pad. Which is very kind of her and I really appreciate it from her. Will keep a lookout for new glasses in that store.

Frequently Asked Questions About LensCrafters