We provide our Florida community with I/DD Intermediate Care Facility (ICF) residential services, with 14 home locations in 10 different FL counties in Central, Northeast and Central Florida APD regions. When it comes to individuals with Intellectual and Developmental Disabilities (IDD), an ICF is a specialized residential facility that provides a higher level of care compared to group homes or assisted living facilities. To qualify for IDD ICF services an individual must have an IDD diagnosis prior to age 22 and active Medicaid.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.