LensCrafters

Reviews

• KC

  K Calkins

  May 13, 2026
  5.0
  Great technician. Super friendly and helpful.
• LP

  Laurie P

  Apr 18, 2026
  5.0
  Go see Laura D at this LensCrafters location for all of your eyewear needs. She is super sweet and takes the time to work with you to ensure you’re getting exactly what you want and need. She is Enthusiastic about her job and clearly loves what she does. Great customer service all around!
• JL

  Joel Lucibello

  Apr 16, 2026
  1.0
  We purchased three pairs of Ray-Ban Meta smart glasses and within a 14 month period, one pair stopped working completely after just 12 months and another pair broke for no reason — which is concerning for a $500+ product with electronics. We reached out to LensCrafters (point of sale), as well as Ray-Ban, Meta, and Luxotica (parent company of all of them) and were continually dealt with via bots that just kept pointing the finger at each other. When we went back to replace them, we were quoted around $720 for a new pair with lenses and told pricing was fixed and there was nothing they could do. We were then offered “50% off lenses” as a supposed concession — which we later found is a standard promotion they offer to everyone. We ultimately purchased the same exact pair of glasses with Transitions lenses from Target Optical (same parent company) for literally half the price! Between the product failing after a year, the lack of support, and the misleading pricing tactics, this was a very frustrating experience. Will never shop at Lens Crafters again!
• AA

  Anna

  Apr 8, 2026
  1.0
  I would give this experience 0 stars if I could. I ordered non-prescription sunglasses online, and when they arrived, they were too big. I contacted LensCrafters via chat to ask about returning them and ordering a smaller size. I was instructed to initiate the return online and then either mail them back or drop them off at a local store. Following those instructions, I went to the UTC location, only to be told they could not accept the return and that I had to mail it instead. This was incredibly frustrating, especially since I had just been told otherwise by customer service. It seems the staff at that location are either not properly trained or unclear on their own return policy. After leaving, I contacted LensCrafters via chat again, and was told that the store absolutely should have accepted the return. Unfortunately, cost me 40 minutes of driving each way. Very disappointing experience and a complete waste of time.
• HT

  Heidi Thomas

  Apr 6, 2026
  5.0
  I had an excellent experience with this store! After calling numerous places, I chose them specifically because of the courteous professionalism of the gentleman who answered the phone. When I arrived, the entire team showed that same high level of professional attitude. A special shout-out to Matt, who took my order—he was excellent and incredibly helpful. It’s rare to find such consistent service from the first phone call to the final interaction. Highly recommend!

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