LensCrafters

Reviews

• KL

  Karin Leereveld

  6 days ago
  5.0
  Amazing experience lost my glasses and needed some immediately. Super efficient and helpful.. Thank you for coming to my rescue!!
• DU

  Dorcas Ujiji

  Jun 19, 2026
  5.0
  The screw came off one arm of my shades and I walked in to get it fixed. Not only was it fixed right away, it was for no cost! Great business. Thank you!
• JB

  Jennifer Byrne

  Jun 16, 2026
  5.0
  The staff was quite welcoming and knowledgeable. One of the associates intervened to ensure the frames were positioned correctly on my husband’s face to ensure the lenses would align properly.
• JM

  Jennifer Miller

  Jun 4, 2026
  1.0
  I had a less than pleasant experience returning a pair of glasses to this location yesterday evening. I have been using LensCrafters for my frames and lenses for at least the last 15 years and have never been treated the way I was last night. I purchased my frames/lenses at the UTC mall location as that is where I happened to be and they do tend to have a larger selection, however this location is closer to my home. I was also told when I picked them up that if I was not happy with them I had 30 days to return at any location. I was told that they "prefer" to have the return done at the location that they were purchased from. I was asked why I was returning them and I told the sales lady that I just wasn't happy with the style and would like to just keep the ones I currently had for now. Upon doing my return she asked me again why I was returning them as there was a drop down with specific answers. Now I have been in customer service for many years and knowing why I was initially returning them, I would assume she would have chosen the best option based on my response, but her words were "this isn't just t-shirt and shorts options" which I found to be a unprofessional response. I had used 2 forms of payment, cash and credit card. Normally if you do not have cash that is something you'd mention before doing the actual return in case the customer needed the cash back. Instead I was met with, you paid two different ways? Yes, I paid cash and credit card. Her response to me was "well I don't have cash. Ok, no big deal, can it be put back on a credit card?" Her response to me was "I don't know you'll have to see." During this time she had mentioned to me twice that they definitely don't have cash to give me. After the return was completed, I thanked her and she told me she was glad that I knew they were there so next time I didn't have to go to UTC. I have known this location has existed for many years! In fact I used to see the eye doctor that resides in their location! Ultimately, I felt this whole experience was extremely unprofessional and could have been dealt in a more professional manner.
• LC

  Lynne C

  Jun 1, 2026
  5.0
  Maureen was most helpful, patient, and knowledgeable. She explained the technology of the 'room distance' progressives, listened to what I needed, and found the perfect frame for my face- also taking into account my 'high' prescription, so the lenses would look good. I was looking for a specific color frame for a wedding, and she was most patient showing me the options. Her expertise is much appreciated.

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