Nicklaus Children's Palmetto Bay Urgent Care Center

Reviews

• IH

  Ismary Hernandez

  May 8, 2026
  5.0
  Doctores y enfermeras muy humanos con los niños ❤️ * Especialistas pediátricos fuertes, excelente atención
• KB

  Katty BD

  May 5, 2026
  5.0
  I loved this center, everyone is very friendly, the cleanliness is impeccable in general everything perfect for my family and for me
• AG

  Angelica Gamez

  May 3, 2026
  1.0
  I had an extremely disappointing and upsetting experience at this facility. The level of care and professionalism we received was unacceptable, especially for a pediatric setting. The nurse, Lisette, was very rude and unprofessional. She showed no patience or compassion toward my child and spoke to him in a harsh and inappropriate manner. When attempting to use the finger clip monitor, she became visibly frustrated because my child was moving (as children often do), and instead of handling the situation calmly, she acted aggressively and even threw the cable toward the wall. That behavior alone was completely unacceptable. I expressed concerns about my child’s cough, which sounds severe and full of phlegm to the point where he is choking at times. I asked if additional testing, such as a chest X-ray, could be considered. Those concerns were not taken seriously. When the doctor, Meneses, came in, the interaction felt rushed and dismissive. He briefly listened to my child’s chest and checked his ears, then diagnosed him with Influenza B based primarily on what I told him without performing any confirmatory testing or offering further evaluation. There was no discussion about testing for flu, COVID, strep, or any other possible conditions. I was not given options or included in any meaningful decision making regarding my child’s care. Overall, the experience felt like they were more focused on getting us out quickly than providing proper medical attention. This is especially concerning when dealing with children, who require patience, attentiveness, and thorough care. The only positive part of our visit was Mady, who was kind and attempted to explain things, but unfortunately the overall care we received from the nurse and doctor overshadowed that completely. I would not recommend this facility based on my experience. I am extremely dissatisfied and would like to escalate this matter to someone in a higher position, as this level of care is unacceptable.
• RM

  Regina Morrison

  Apr 13, 2026
  5.0
  My grandson came in with a hurt arm from a fall. The Nurses. XRAY Tech and Doctor was extremely nice and engaging in conversation with him making him feel better. Thank you for your patience and understanding
• VD

  Veronica Diez-Arguelles

  Apr 13, 2026
  5.0
  We had a great experience at Palmetto Bay urgent care with my daughter. We were in and out in less than 1.5 hours, even with multiple lab collections, which was very impressive. The nurse and provider were both extremely professional, compassionate, and made my daughter feel comfortable throughout the entire visit. Truly grateful for the excellent care—this will definitely be our go-to for any urgent care needs!