LensCrafters

Reviews

• BD

  Brianna D

  5 days ago
  5.0
  Great experience at LensCrafters for my eye exam and purchase. Andre’s customer service was awesome.
• TS

  Ted Stoltman

  Aug 6, 2026
  1.0
  Walked in there today politely asking if they can adjust My $800 Oakley eyeglasses after I slept on them. The person said "sure" let's take a look at them . He, No Joke, started to bend my frames with His Hands (like I couldn't do that Myself). Instead of placing them in a device to properly adjust them. Not Only did He make them Worse, He told Me I should buy a whole new set of frames from them. Undoubtedly, the Most unprofessional, unqualified treatment Ive ever gotten. I was told to wait and let the next guy look at them because of His incompetence. I came Home and they are 100 percent worse than when I arrived. Young guy with an attitude and gold glasses. I won't be forgetting this experience. Your "Salesperson" was left to sit down like they were a technician and bend my glasses with their hands. Beyond Acceptable!
• PB

  Pamela Bergman

  Aug 3, 2026
  5.0
  Subject: Great Customer Service Location: Palm Beach Gardens Mall Mr. Andre I had an incredible experience at LensCrafters thanks to Andre! I walked in soaking wet from the pouring rain, stressed because I broke my glasses on my very first day back to school. The second I stepped inside, Andre greeted me warmly and immediately set my mind at ease, saying, "Don't worry, I can assist you with that."I told him I wanted a completely new look—something gorgeous with a pop of color instead of my usual style. Andre smiled and said, "I got you, ma'am!" He spent about an hour talking with me, tracked down my prescription from my doctor's office, and helped me find the perfect pair of glasses. He was so polite, friendly, and patient. Even though it was storming outside, I felt like the sun was shining when I left. I am so proud of my new glasses and incredibly grateful for Andre's outstanding customer service! Thank you, Pamela Bergman
• ML

  Miguel Luna

  Aug 1, 2026
  1.0
  Was treated like trash here. Waited for almost 40 min to even be addressed. Andre treated me horribly. Didn’t even let me finish my sentences. Completely brushed off.
• 44

  4Artists ByArtists (4ARTISTSBYARTISTS)

  Jul 26, 2026
  1.0
  Don't fall for the "We don't dilate pupils here," they got me with their high resolution photo machine. The charges came after. I paid my deductible there, and was clear; I didn't want any services my insurance didn't cover. Still, they put me through the machine and billed me after. My fault. Not again. Also, generic AI replies bellow are not an accepted form of communication.

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