Club Pilates

Reviews

• GS

  gazal sangurah

  May 12, 2026
  1.0
  Hi, I wanted to share feedback about our experience today at the Ormond Beach location. My friend and I came in very excited to try Club Pilates and were planning to purchase the unlimited membership starting tomorrow. Unfortunately, we arrived about 5 minutes late and were refused entry to the class. We completely understand that studios may have late policies, but what made the situation upsetting was that the studio was very empty and the instructor was on her phone when we arrived. We were hoping there could be a little flexibility, especially since we were new potential members genuinely interested in joining. Instead, the interaction felt very rude and uncomfortable, and my friend became too nervous to even try taking a class there afterward. Because of this experience, we ended up visiting another Pilates studio instead. It’s disappointing because this situation resulted in losing two customers over just five minutes. We truly wanted to join and were excited to start. I hope this feedback helps improve future experiences for new clients.
• JE

  Jacy Epperly

  Apr 20, 2026
  1.0
  I rarely leave reviews, but this experience warrants one. First, I want to say the classes themselves and the instructors are great. Unfortunately, management is a completely different story. I was attending regularly on a monthly membership when I was in an accident in January and broke my foot. I asked if my credits for that month could be transferred or extended until I recovered but I was told no and to refer to the Club Pilates corporate policy. I then tried to schedule classes further out once I recovered, but you’re not allowed to book more than a few weeks in advance, so that wasn’t an option either. Their solution was to “freeze” my membership, but that still costs $25/month, even though I physically couldn’t attend any classes. Because my recovery took longer than expected, I decided to cancel. Around that same time, I lost the card on file and didn’t think much of it since I had let them know I canceled and still couldn’t attend classes anyway. They attempted to charge a $25 freeze fee and added a $20 late fee, then escalated it to collections. When I followed up, I was told I now owe additional fees plus another full month of membership because of their cancellation policy. Even though again, I was physically unable to go. In total, I’ve paid $186 since my injury without attending a single class, and now they’re claiming I owe another $204, bringing it to $388 with NOTHING to show for it. There was no flexibility, no accommodation for a medical situation, and no effort to work toward a reasonable resolution, just rigid policies and an attempt to ruin my credit over it.
• LV

  Larisa Velichka

  Mar 23, 2026
  1.0
  Very disappointed with how the coach handled this situation. I was only 5 minutes late due to a traffic accident, but instead of showing any flexibility or trying to understand, the coach immediately refused the session based on the rules. There was no attempt to listen, offer a solution, or show basic empathy. Situations can be different, and a more thoughtful, human approach would have made a big difference.
• JG

  Janice Godfrey

  Jun 12, 2025
  5.0
  Instructors are incredible. Joining Club Pilates is one of the best things I’ve done for myself!
• NL

  NKS LL

  Apr 9, 2025
  5.0
  I had my second class at OB Club Pilates this morning, my first with Barbara. I love that she explained everything in great detail, focusing on form and technique so that our workout would be most advantageous to us.

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