TJ
Tegan Jordan
Jun 25, 2026
ouFit Gyms Orlando Colonial was very best gym
NP
Neimy Pacheco
Jun 25, 2026
Do not use their Personal Training service—it is a scam.
I signed up for a 3-month personal training trial just to test out the program. Instead, they automatically renewed my subscription for additional months without explaining that this would happen. Even though I tried to cancel multiple times, they kept charging my credit card.
To make matters worse, they unauthorizedly charged a completely different card that I had on file. When I confronted them, they told me they intentionally try every single card saved in their system until a payment goes through. They ended up processing six months of fees all at once, costing me almost $600.
Save your money and avoid their personal training service at all costs.
CC
Carlyn Callwood
Jun 21, 2026
Could use a pool for special needs
I’ve been a member of this YouFit for years and never had a single issue until December of last year, when I upgraded my membership. I was explicitly told I could downgrade the following month. That turned out to be completely false.
Since January, I’ve wasted months trying to fix incorrect charges and get my membership corrected. I was repeatedly given conflicting explanations, told there was a “system glitch,” and promised follow-ups from management that never happened once. I kept having to call, show up, and chase answers just to get basic billing fixed. Even when I finally did get my membership brought back to basic, they STILL charged me a premium rate.
At no point during signup or any of these attempts was I told there is a 90-day waiting period to downgrade, something I only learned today. 5 MONTHS LATER. That kind of policy should not be hidden or casually mentioned after the fact while you’re already stuck paying.
I also contacted their software company, ABC Fitness Solutions, multiple times and was told they couldn’t help and would “reach out to the gym,” which also went nowhere. Meanwhile, I kept getting charged incorrectly for months even after downgrading. I disputed the charges and now I've learned that those disputes are hurting my credit score.
Oh, and now they've gone and cancelled my membership because I "refuse to pay". No, I just refuse to pay for SERVICES I NEVER ASKED FOR. Stop scamming me and I won't dispute the charges.
I’ve never had an issue with this gym before, but nobody will help me and now after spending several hours of my life on this I'm having to make several more phone calls and file a complaint with the Better Business Bureau in the hopes of getting this resolved.
You better hope nobody stops me from walking in without scanning my membership, because I will refuse to leave. This entire situation is an absolute joke.
Reply: I already have twice. A response would be appreciated.
YouFit is an amazing gym, and my experience was made even better thanks to Travis. He was incredibly welcoming, helpful, and patient from the moment I walked in, making sure I felt comfortable and confident getting started. Travis took the time to answer my questions and genuinely cared about helping me have a great first visit. Highly recommend Youfit—especially if you get the chance to work with Travis!