YouFit Gyms Orlando Colonial

Reviews

• DS

  David Staddler

  1 day ago
  5.0
  Great staff and great service
• DM

  Drew Morgan

  Aug 26, 2026
  1.0
  Update (9.26.26) DO NOT get a membership here. My experience with Youfit has been one of, if not the worst, customer service experience I have ever had. After 2 years of back and forth and being told "this would be handled" I received a call from a law office regarding a collections payment & threatening my credit score. A collections payment that shouldn't exist due to in their own words the "negligence" of a manager at the location I cancelled my member ship at. To summarize, I canceled my membership when their location randomly decided to close a few short months after opening. The manager that was "handling it" did not unbeknownst to me. So I was confused when I kept receiving charges from Youfit. I blocked the payments, called an open location and spoke to a manager you said "they would handle" after making me jump through hoops to do so. YET AGAIN, a year later I am in the same position but with threats from a law office. I called again and after 3 weeks of communication and being told "it would be handled" what was the result: "You have to pay the fee or it's gonna effect your credit score starting tomorrow." Almost, like despite my calls and messages for the few weeks leading up to that conversation I was suppose to receive a call back and each time I called the manager was "busy." Only to be able to speak with me the day before it starts effecting my credit, like forcing my hand to make a payment on an account that was suppose to be closed but was not. Update (9.19.24) So after going back and forth with their team for a little over a year about their manager not canceling my member ship as requested (followed all the instructions he gave me) at their location that closed down on West Pensacola St. I have been informed that they can’t do anything since it was sent to collections and because the incident happened to long ago. REALLY!!!! The reason this even started is because your manager at the location I canceled my membership at “dropped the ball,” their own managers words when I first called to complain. I contacted you once this was discovered because I randomly started getting calls from a collection agency. Nice facilities, awful, I repeat, AWFUL management. Save yourself the headache. The cheap membership isn’t worth it if your serious about fitness If you’re reading this review, make sure to take not of how they do not engage with negative views. It’s not because all of them are invalid complaints, it’s more so that the management staff is either not given the tools or competent enough to actually solve the issue. I did not want to write a 1 star review; however, they have been extremely disappointing with assisting in my membership cancelation. I signed up with my fiancé a year or so ago at their Pensacola location. After a year of enjoying the gym, I would come to find out my location would be closing. They were offering easy cancelation for the inconvenience, and after speaking with the manager and following their instructions it appeared it was a done deal. For additional context I also closed the card that was on file. However months later I received a call from a collections agency stating that I owed them money! But how I closed my account. After speaking to manager at this location, I was informed that the manager of the Pensacola location had “dropped the ball” and did not do several tasks they were suppose to complete when exiting the company. I was expecting since it was on their end that it would be an easy fix, but I was unfortunately incorrect. I had to supply proof of my cancelation email, among other details. After providing that information I was told that they would work on resolving this issue. It has now been several months later and I’m still receiving calls from collection agency regarding this bill. The frustrating part is I worked for youfit several years ago, and I’m not sure what changed, but the focus on customers service and hospitality is levels below what it was as this would have been an easy fix by manager when I was employed there.
• JP

  Jose Pitalla

  Jul 30, 2026
  5.0
  This place is like Average Joe's Gym from the Dodgeball movie
• JO

  Jessica Ortiz

  Jul 22, 2026
  1.0
  I would strongly recommend steering clear of this gym. I joined just a few months ago after being promised the world. One of the biggest selling points was that I would be working with a specific personal trainer. Unsurprisingly, after my very first session with him, he was suddenly “no longer available.” I immediately requested a refund for the personal training package but was told all of their trainers go through extensive training, to give it a chance, and that they guaranteed I’d be satisfied. Unfortunately, that wasn’t my experience. My assigned trainer was consistently late, rushed through sessions, and never explained the purpose of the exercises or equipment—just told me what to do. Eventually, I stopped going because I was so disappointed. For months, I repeatedly called to cancel my membership and was constantly given the runaround. Every time I called, I was told I had to come into the club to cancel, so my membership continued to be charged even though I hadn’t stepped foot in the gym for over three months. When I finally made it in to cancel, I was told I still had to pay for an additional 30 days. I explained everything that had happened, including why I had stopped coming, and there was absolutely no attempt to make things right or show any concern. I even reached out to corporate, hoping they would address the situation. Instead, I received a generic response that completely ignored my concerns. This entire experience has been disappointing from start to finish. If customer service and honesty matter to you, I would look elsewhere. I’ve included my correspondence with corporate and their response so others can judge for themselves. —————————————————————————— Hi Jessica, Thank you for reaching out. We apologize that your experience did not meet your expectations. After reviewing your account, we have confirmed that the cancellation terms were clearly outlined and agreed upon in your signed membership agreement. As these policies are applied consistently to all members, we are unable to waive the 30-day notice requirement or the associated charges. We appreciate your feedback and wish you the best in your fitness journey. Sincerely, Youfit
• NP

  Neimy Pacheco

  Jun 25, 2026
  1.0
  ​Do not use their Personal Training service—it is a scam. ​I signed up for a 3-month personal training trial just to test out the program. Instead, they automatically renewed my subscription for additional months without explaining that this would happen. Even though I tried to cancel multiple times, they kept charging my credit card. ​To make matters worse, they unauthorizedly charged a completely different card that I had on file. When I confronted them, they told me they intentionally try every single card saved in their system until a payment goes through. They ended up processing six months of fees all at once, costing me almost $600. ​Save your money and avoid their personal training service at all costs.