Target Optical

Reviews

• CH

  Caro H

  Aug 25, 2026
  5.0
  Great service! Teresa was perfect! She helped us so much 5 stars and above!!!!! Thank you
• JR

  Janice Romano

  Aug 25, 2026
  5.0
  Teresa Mandese was extremely kind and generous when helping me replace the nose pads on my glasses. Thank you for the quick and efficient service.
• SD

  Simo Drissi

  Aug 22, 2026
  5.0
  I want to start by giving recognition where it truly belongs: Teresa was exceptional. From the moment I walked in, she welcomed me with a smile, kindness, and professionalism. I came in with a couple of frames I wanted to use for my prescription, and the process turned into almost 45 minutes of questions, pricing, measurements, options, and decisions. Teresa never once made me feel rushed. She was incredibly patient. I had just come from work, was exhausted, dealing with bad neck pain, and I was probably more irritable than usual. Teresa noticed that, but instead of reacting to it, she remained calm, warm, reassuring, and kind. She took her time explaining everything, checking the frames and making sure I understood the process. I originally walked in to ask about scheduling an eye exam, and Teresa told me they had an opening at 2:00 PM that same day. Since it was around 11:00 AM, I stayed nearby and came back. I also want to recognize Maria, who assisted me later. She was wonderful. By then I was extremely tired and frustrated. Maria remained patient, respectful, sweet, and professional. Unfortunately, the actual eye-exam experience did not match the outstanding customer service Teresa and Maria had provided. The doctor may very well be knowledgeable and technically competent, but the interpersonal side needs significant improvement. From the moment I entered the exam room, the communication felt abrupt and commanding rather than welcoming: sit here, cross your legs, do this, do that. There was very little warmth, no real greeting, and not even the simple courtesy of a smile. When you work directly with people—especially patients—how you make them feel matters. I work in sales, and one thing I have learned is that people may forget many details of an interaction, but they rarely forget how you treated them. A smile costs nothing. Saying “please” costs nothing. Speaking gently costs nothing. Respect and kindness do not interfere with professionalism; they strengthen it. At one point my phone rang during the exam and I was told to turn it off. I understand why phones should be silenced during an examination, and I had no problem doing so. What bothered me was the delivery. The same request could have been communicated politely and respectfully. Patients could also be reminded beforehand to silence their phones. Even at the end, I genuinely tried to leave on a positive note. I told the doctor, “Your parents should be proud of you.” I meant it as a sincere compliment. Instead of simply saying thank you, she replied, “Oh, I know,” and the way she said it came across as cocky and dismissive. That moment summed up the experience for me. My suggestion is not about medical ability. It is about bedside manner and customer service. Being young is not a problem—we all learn through experience—but learning to communicate with warmth, humility, patience, and respect will make an enormous difference throughout a career. Technical skill may make someone competent, but kindness is what makes people want to come back. And that brings me back to Teresa. If Teresa had greeted me with the same cold attitude I experienced later, I honestly probably would have walked right back out. Instead, her smile, patience, kindness, and professionalism are the reason my first impression of this location was so positive. Teresa represents exactly what outstanding customer service should look like. Maria deserves recognition as well. Those two ladies demonstrated patience, empathy, professionalism, and genuine human kindness, and I sincerely hope management recognizes how valuable they are. Teresa especially—thank you for treating me with such patience and respect on a day when I was tired, hurting, and probably not the easiest customer to deal with. You handled everything with grace. Five stars for Teresa. Five stars for Maria. And I hope the feedback regarding the exam-room experience is received not as an attack, but as an opportunity to improve something incredibly important: the way we treat people.
• JN

  Julia Noblin

  Aug 17, 2026
  5.0
  We were on vacation and had a glasses emergency! Mary and Teresa were absolutely wonderful !! I highly recommend them !!!
• EV

  Ernest Vinson

  Aug 4, 2026
  5.0
  I had a wonderful experience with Teresa at the optometry shop inside Target today! She kindly put new nose pads on my glasses, tightened them up, and adjusted them perfectly. She did it all completely free of charge and with a great attitude and humor. Did I mention that I didn't even buy them here? Excellent customer service — I highly recommend Teresa and Target Optical. A++

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