LensCrafters Optique at Macy's

Reviews

• CE

  Cindy Ellis

  Aug 2, 2026
  5.0
  There was no rush to pick the frames that I wanted. Teresa was very helpful assisting in the final selection of two pair! I would recommend this location.
• SD

  steph dh

  Jul 30, 2026
  1.0
  PLEASE AVOID THIS PLACE AT ALL COSTS. I’m only giving one star because of Guerby, who was the only employee that treated us with kindness and professionalism. Long story short, we bought a pair of sunglasses at another store because they told us they had a partnership with LensCrafters and could install my husband’s prescription lenses. After waiting an entire month, we were told the sunglasses were ready. When we picked them up, there was a very noticeable gap between the frame and the lenses. Theresa, the manager, refused to acknowledge the poor workmanship and insisted the only solution was to send them back to the lab. Two weeks later, we received another call saying they were ready. We returned, only to find the exact same issue a clear gap between the frame and the lenses. On our third visit, Guerby assisted us. He was patient, kind, and genuinely tried to help. He attempted to adjust the glasses himself and, after realizing the problem couldn’t be fixed in-store, offered us a $50 usd refund for the inconvenience. While we were discussing this, Theresa came over and immediately dismissed the conversation. She refused to listen to our concerns and basically told us, “Take them as they are or leave them and get a refund.” At one point, she rolled her eyes, made dismissive facial expressions toward us, and simply walked away while we were still trying to speak with her. It was incredibly unprofessional and made us feel completely disregarded. After waiting well over a month, we didn’t want to walk away empty-handed. Theresa was disrespectful, impatient, and displayed zero customer service skills. It was honestly shocking to see someone in a management position treat customers this way. To make matters worse, she made dismissive facial expressions at us and simply walked away while we were still trying to speak with her. That level of disrespect is unacceptable from anyone, especially a manager. On the other hand, Guerby handled the situation with empathy, professionalism, and respect from beginning to end. He listened, tried to find solutions, and genuinely cared about helping us. If anyone at this location has demonstrated the qualities of a true manager, it’s Guerby not Theresa. Unfortunately, Theresa is occupying a leadership position that should be held by someone who truly understands customer service, professionalism, and respect.
• ER

  Elimar Torres Rodriguez

  Jul 1, 2026
  5.0
  Teresa helped me out picking an amazing new pair of glasses. She helped me get out of my comfort zone and add some color to a bold new look. Everything someone wishes to have in customer service Teresa has!
• SL

  Shanta L

  Jun 7, 2026
  5.0
  This place has a variety of frames. Price varies. They have luxury and non-luxury brands.
• CR

  Carlos Roman

  May 31, 2026
  5.0
  Ms Theresa, Great manager help me whit all my needs. Till I found my perfect glasses.

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