LensCrafters

Reviews

• AB

  Aaron Ball

  Aug 27, 2026
  5.0
  Jo took the time to understand my needs and read my mind about products preferences.
• VV

  Vera

  Aug 23, 2026
  5.0
  Dear Waterford Lakes Town Center Team, Brandon was my Sales Specialist. He was incredibly personable, informative, patient, detail-oriented, friendly, and truly professional. He took the time to listen to what I needed, answer all of my questions, and make sure I understood my options without ever making me feel rushed or pressured. His knowledge and genuine commitment to helping me find the right glasses really stood out. He is not only an outstanding sales professional, but a true gem. My visit exceeded my expectations. I will be recommending him to anyone shopping for new glasses. My experience with Dr. Runda was absolutely wonderful! He was professional, knowledgeable, patient, and genuinely caring. He took the time to listen to my concerns, thoroughly explain everything, and made me feel completely comfortable throughout my visit. He provided great options for progressive lenses that I didn’t know existed. I truly felt that I was in great hands. I highly recommend him to anyone looking for an eye doctor who truly cares about his patients! Thank you for such a wonderful experience. I couldn’t be happier with my visit and am looking forward to receiving my new glasses!
• DD

  DIANA DELGADO

  Aug 23, 2026
  1.0
  I purchased the Meta Ray-Ban display nearly a year ago for my birthday, and I quickly learned a hard lesson. Never buy those glasses from this store. They're the only glasses they refuse to cover under warranty, and if you purchase them there, Meta won’t honor any warranty claims. When I lost my neural band, I couldn’t get it replaced. I spent $1,000 at this store, and they refused to help. I regret trusting them with my money. The only other option I have to keep using my glasses is to pay another $1,000 elsewhere — which just doesn’t seem fair.
• CP

  Charles Preusser

  Aug 19, 2026
  1.0
  Not sure if they’re liars or just incompetent. I don’t recommend this place at all. If I order something custom to spec, you tell me you can do it, the lenses arrive, you didn’t do it, then you tell me you can’t do it? No.
• RD

  Rasheda Davis

  Aug 8, 2026
  5.0
  This LensCrafters location is TOP TIER. Seriously, Tyler deserves a raise! 😂👏🏽 I came in to update a previous order, and from the moment he started helping me, the experience was exceptional. Tyler has such a sweet spirit. He was kind, patient, knowledgeable, and incredibly gracious. He walked me through every option, explained everything in detail, and never once made me feel rushed. I can be VERY indecisive when it comes to my eyewear 😂, so the fact that he remained patient and helpful the entire time deserves its own five stars! The eye doctor Dr. Runda was just as wonderful; professional, thorough, kind, and made me feel completely comfortable. On top of the amazing customer service, this location has a HUGE selection of beautiful eyewear, so there is definitely something for everyone. I’ve found my LensCrafters home! I’ll be coming to this location from now on. A++ experience from beginning to end. Tyler, you are a gem! 👓✨💛

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