LensCrafters

Reviews

• IC

  Ivan C

  5 days ago
  5.0
  I visited the store today and had an excellent experience from the moment I arrived. I was assisted right away by Christopher, who was incredibly knowledgeable, patient, and attentive throughout the entire process. Christopher took the time to walk me through all of my options and recommended additional features I could consider for my glasses. I was particularly interested in the Meta Display glasses, and he went above and beyond by showing me his own pair and demonstrating how they work. Being able to see the glasses in action and having Christopher answer my questions made me feel completely confident in my decision to purchase a pair. I placed my order today and am very excited to receive them! What truly stood out was Christopher’s level of customer service. He never made me feel rushed or pressured and took the time to make sure I understood my options and was comfortable with my purchase. His professionalism, patience, and friendly approach made the entire experience genuinely enjoyable. I highly recommend this location, and especially Christopher, to anyone looking for knowledgeable and exceptional service. He truly made a difference in my experience, and I greatly appreciate everything he did to make my visit such a positive one.
• KM

  Keith Morrison

  Aug 28, 2026
  5.0
  Lost pair of spectacles at Universal Epic park. Came to lens crafters who made a pair up in an hour. Amazing service from Bree and a great price. Highly recommended. Thank you, you saved my daughter from a fuzzy eyed vacation.
• LL

  Lukas

  Aug 17, 2026
  5.0
  A big thanks to the employees here! We are tourists from Austria 🇦🇹 and my sisters glasses got bended. All were very friendly and they fixed the frame very professional and quickly 😌🙏 Also the store looks nice with a great variety of glasses, so for all locals: highly recommended! ⭐⭐⭐⭐⭐ Thanks a lot!
• EC

  EVER CHIRINOS

  Aug 17, 2026
  5.0
  Mi familia visita este lugar para realizarse el examen médico oftalmólogo todos los años. El Dr Erick Pérez es excelente profesional. Los recomiendo 100%.
• AD

  Amir Dono

  Jul 27, 2026
  1.0
  I am deeply disappointed and disturbed by the way I was treated at the LensCrafters location at The Mall at Millenia, especially by the store manager. I was publicly confronted, insulted, humiliated, mocked, and treated in a discriminatory, degrading, disrespectful, and completely unprofessional manner by the store manager. I was also falsely accused and subjected to statements about me that I believe were defamatory and intended to create a false narrative about what actually happened. I was the customer who was mistreated and humiliated, yet I was treated as though I were the problem. After I clearly explained to the store manager that I am legally blind and depend on my prescription eyeglasses to function and see properly, my concerns were dismissed. The store manager refused to return my eyeglasses to me and refused to refund the $50 I had paid, leaving me without the corrective eyewear I depend on for my daily life. I believe my rights as a person with a visual disability were violated. I consider the withholding of my eyeglasses and payment an extremely serious and unacceptable matter. If I suffer any harm or consequences because I am unable to see properly without my prescription eyeglasses, I believe LensCrafters must be held responsible for leaving me in this vulnerable situation. This experience was degrading, humiliating, discriminatory, and completely contrary to the professionalism and care I expected from a company that publicly promotes itself as protecting and caring for the vision and well-being of its customers. I strongly urge LensCrafters Corporate Management to investigate the conduct of the store manager and take immediate corrective action.

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