Club Pilates

Reviews

• KD

  Kevin Dusenberry

  Jun 21, 2026
  5.0
  Dropped in on 2 day work trip 3 times like someone who is in the cult And locked in. Loved the location of this studio kinda tucked im between big box but secluded and privatish, feels exclusive. They even have a dedicated uber drop off area right in front. The instructors were on point. Cailey and Cara serving it, period. Dominating those 1.5 flow cues and instruction and level ups really pushing her strong group of regulars. Also Ericka with the center and balance, giving us extra time with what we needed (fascia release ). Great job everyone it’s givin 10/10 club atmosphere. Everyone was Friendly, welcoming and awesome . The class pacing and programming was tippity top. I got a great workout in so thanks Pilates Dr Phillips, shoutout Orlando Florida , also shoutout Joseph Pilates !! Kevin from the clerb in Chicago
• GC

  Guto Crawford

  Jun 19, 2026
  1.0
  Very disappointing experience. I purchased an introductory session because I was interested in taking private Pilates lessons in the future. Before the appointment, I informed the studio that I would be approximately 15 minutes late and was told that it would not be a problem. However, when I arrived, I felt unwelcome and was not treated with the level of professionalism and customer service I expected. I understand that schedules need to be respected, but I believe the instructor could have conducted the session and simply explained afterward that I would not receive the full allotted time due to my late arrival, or offered to make up the remaining minutes at a later date. I also believe there should be some reasonable flexibility between appointments, as unexpected delays can happen. What disappointed me the most was the complete lack of effort to find a solution. No accommodation was offered, and no refund was provided. As a first-time customer, this experience left a very negative impression and completely discouraged me from pursuing private lessons with this studio. I would not recommend it based on my experience.
• NN

  Namdar Niknazemi

  Jan 28, 2026
  1.0
  Horrible experience
• MN

  Mona Nik

  Jan 26, 2026
  1.0
  I truly dislike leaving negative reviews, but my experience with Club Pilates left me no choice. I became a member during a very difficult season of life — my second child was not sleeping through the night. Rather than canceling my membership, I proactively contacted the studio to ask if my account could be paused or placed on hold. I was explicitly told that this would not be a problem and that I would not be charged again until I personally requested to reinstate the membership. I even remember the exact day this conversation occurred and have proof that I physically went into the studio and made the call to confirm everything. Fast forward to reviewing my statements last year, I discovered that I had been charged every single month during the time my membership was supposedly on hold. When I contacted the studio manager, I was asked to jump through hoops to provide proof — which I did. After all of that, I was told I was essentially “out of luck” and offered only three months of credit, despite having paid more than triple that amount in error. I then escalated the issue to Xponential Fitness, the parent company and franchisor. Unfortunately, the franchise owner never responded — not to me, not to my attorney, and according to Xponential Fitness, not to them either. I was directly told that even the corporate office could not get a response. I have owned multiple businesses, and this is simply not how ethical businesses operate. You do not reassure a client that something is handled, continue charging them anyway, and then refuse to take responsibility when it comes to light. This experience made me feel taken advantage of — especially as a new mother during a vulnerable time. I strongly caution anyone considering a membership here: get everything in writing, and think carefully before signing up.
• SK

  Susan Kilian

  Feb 4, 2020
  5.0
  This is a fantastic studio. The instructors do a great job of showing and teaching the students how to use the equipment. From the owner to the instructors and the front desk staff I couldn’t ask for a better studio. I travel quite a bit and visit other studios in other states and this is absolutely one of the best.

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