AudioNova

Reviews

• AK

  ariel kahan

  Jun 29, 2026
  5.0
  The best audiologit in town ...
• MJ

  Magic Javi

  Jun 19, 2026
  1.0
  On May 5, I visited your location for a hearing test and to purchase hearing aids. I was seen by Ronald Hapanowicz, who recommended a specific pair, which I purchased. They worked fine at first, but after a short time they began causing problems. On June 12, I returned due to these issues and was assisted by Dave Greenidge, since the original person was not there. He made some adjustments and scheduled a follow‑up for June 19. The problems continued. Today, June 19, I returned for the follow‑up. He made additional adjustments, and they seemed okay at first. However, shortly after leaving, the sound became extremely distorted—worse than before—so I returned immediately. He stated he reset the hearing aids back to the original settings from when I first received them. I explained that they had never been this bad. Because of the ongoing issues, I requested to return the hearing aids, especially since today was the final day allowed under the return policy. He told me he could not process the return because he did not have access to the system and the front desk staff member who handles refunds was not present. This person was not also there on my previous visit. I asked for written confirmation of my return request. After calling a manager, He said they could not provide anything formal. He ultimately wrote a note on my receipt stating that the return period is extended until Monday, June 23, so I can come back to process the refund. During today’s visit, he also told me that I should not have been sold this type of hearing aid in the first place because it is not appropriate for my type of hearing loss, and that I would need a much higher level device costing $5,000. I declined. When I expressed concern that he was trying to upsell me, he responded that he is not there to sell hearing aids, that this is his second career. He retired from his first and that he only works this type of job because he likes to help people. Not because he needs to work. Throughout the interaction, he was visibly irritated and had an unprofessional attitude. This entire experience has been a waste of time, money, and unnecessary frustration. Now I must return again on Monday and hope the correct staff member is available to process the refund. I am now back to square one, looking for a reliable place to purchase hearing aids that actually work. I have since tried Phonak hearing aids based on a friend’s recommendation, and they have been far better than the ones I purchased from your location. Based on my experience, I do not recommend Audio Nova.
• PO

  Paul Oefelein

  Mar 22, 2026
  5.0
  Enima is very knowledgeable and helpful. She immediately diagnosed my problem with my hearing aid and gave me a loaner while mine was sent away for repairs. I was very impressed with her and, by association, Audio Nova. This my first experience with Audio Nova. I will continue to be a patient.
• DM

  Dennis Mills

  Sep 23, 2023
  5.0
  I have been amazed at how difficult it is to get proficient in using hearing aides! As I am attempting as I type this to master getting the little sadists properly into my ears in order to follow the recommendation that I need to use the devices all day long. Admittedly, after 80+ years worth of being told "don't put anything in your ear!" I have become a victim of too much conditioning. I have, however, overcome far greater challenges than fussing with how to put into my ears hearing aides that are smaller than my thumbs .
• RW

  Ray Wood

  Aug 20, 2020
  5.0
  Received excellent professional care on each visit. Was seen at appointed time and treated with respect and courtesy! Hearing aids are functionally very satisfactory. Highly recommended Service!

Frequently Asked Questions About AudioNova