YouFit Gyms Miami 72nd

Reviews

• CG

  Christian Gomez

  Apr 29, 2026
  5.0
  Me and my people always feel welcomed in this gym. The manager "Chino" and all the staff here are EXCELLENT at what they do , good equipment and vibe. Congratulations for your work guys , we're happy to train here.
• WG

  Waldo Gonzalez

  Apr 21, 2026
  5.0
  Excelente atención limpieza
• PM

  Pamela Mateo

  Mar 31, 2026
  1.0
  I was a member of YouFit Gyms and I want to share my experience, especially regarding customer service. I had an uncomfortable situation with the manager (known as “el chino”) when I tried to cancel my training membership. In February, he explained that I could cancel in March, saying that my last payment would be on the 22nd and that I needed to cancel before that date. Based on that, I understood I had until the next billing cycle to handle the cancellation. When I went back to clarify, instead of helping, his reaction was unprofessional and defensive. He raised his voice and acted as if I was accusing him of lying, when I was simply explaining what I understood. The situation escalated unnecessarily, even in front of other gym members, which was very uncomfortable. To make matters worse, I had to call corporate myself to cancel the membership. They told me I would still be charged for April, that I could continue using the gym, and that if I didn’t pay, I would be sent to collections. I ended up paying immediately and requested to remove any future charges because I no longer want anything to do with this place. On my way out, I told the manager I would be leaving a review, and he shouted from the front desk, “If you want, I’ll give you the email.” That response alone shows the lack of professionalism and basic customer service skills. At that point, I chose to walk away, as it was clear he lacks the education and preparation required to manage a facility like this. Unfortunately, this wasn’t an isolated issue. The assistant manager also showed a poor attitude and lack of professionalism toward customers. Overall, the cancellation process is confusing, information is not clearly explained, and customers are made to feel like they are at fault. That said, not all staff are the same. There are a few great employees—Anaya, for example, is an excellent trainer: professional, respectful, and very motivating. She is definitely one of the few positives. Overall, the gym may seem appealing at first, but when it comes to transparency and customer service—especially cancellations—it becomes a frustrating experience.
• LP

  Luis Perez

  Mar 30, 2026
  1.0
  To Whom It May Concern, This is a serious formal complaint regarding my elderly mother-in-law's experience at YouFit Quail Roost. For two years, she has faced bullying and unsafe training from your trainer, Eros. Despite her clearly communicating arm pain, menopause, and her medical limitations, he forced excessive weight and intimidated her. She feared speaking up to him or even management until now. We are discontinuing her membership and considering medical consultations. We believe compensation is due for her lost training and membership costs. We hope to avoid escalating this to the Better Business Bureau or legal action. We expect your response with a plan of resolution within a Reasonable time. Sincerely,
• RE

  Rossy Estrada

  Mar 23, 2026
  5.0
  Clean!!!!!!!!! Machines in perfect conditions