Nicklaus Children's Hospital Emergency Room

Reviews

• DR

  Dismey Sosa Rodriguez

  6 days ago
  1.0
  Una experiencia profundamente decepcionante tratándose de una emergencia pediátrica. Llegamos con mi hijo enfermo y con vómitos repetidos. Pasaron más de cuatro horas antes de que recibiera la atención que necesitaba, mientras continuaba vomitando y su condición evidentemente requería valoración e intervención. Lo más preocupante no fue solamente la espera, sino la falta de coordinación, comunicación y empatía del personal. Cuando se trata de un niño enfermo, una familia necesita sentir que el equipo está atento a los cambios del paciente y que existe sentido de urgencia. En nuestro caso, durante gran parte de la estancia sentimos exactamente lo contrario: personal desconectado de la situación y muy poca sensibilidad ante nuestra preocupación mientras veíamos a nuestro hijo empeorar. Quiero reconocer específicamente a un supervisor que finalmente escuchó nuestras quejas, intervino y logró movilizar al equipo, haciendo que las evaluaciones y tratamientos comenzaran a realizarse con mayor rapidez. Agradezco profundamente su intervención, pero una familia no debería tener que llegar al punto de reclamar repetidamente y pedir ayuda a un supervisor para que un niño con vómitos continuos reciba atención oportuna. Entiendo que una sala de emergencias puede estar llena y que existen pacientes con diferentes niveles de gravedad. Sin embargo, la atención pediátrica exige vigilancia, comunicación y empatía, especialmente cuando un niño continúa presentando síntomas mientras espera. Esperaba mucho más de un hospital dedicado exclusivamente a niños. Ningún padre debería sentirse ignorado mientras observa a su hijo enfermo durante horas. Espero sinceramente que esta experiencia sea revisada, porque cuando se trata de niños, la calidad de la atención no debe limitarse únicamente al tratamiento que finalmente reciben; también importa cuánto se tarda en responder, cómo se vigila al paciente y cómo se trata a una familia que está pidiendo ayuda.
• MS

  Magdialys Santana

  Aug 25, 2026
  1.0
  I had a very disappointing experience with the attention received on Friday night. The doctor who treated my daughter gave me a diagnosis that, according to the subsequent evaluation, was not correct. As a mother, I consider this something very serious, since one trusts the criteria and attention of a professional when it comes to the health of our children. I left very dissatisfied with the attention and with the way in which the situation was handled. I will definitely not return to this place and I hope you carefully review this type of situation to prevent other families from going through a similar experience.
• MR

  Maria E Reyes

  Aug 25, 2026
  1.0
  I’m extremely disappointed with the care my son received at this hospital. I brought him in with fever, vomiting, and a persistent cough, and the only thing they did was give him medication to bring down his fever. No testing was done to rule out common illnesses such as the flu. Four days later, after his fever continued and he was not improving, I had to take him to his pediatrician. He was tested and came back positive for influenza. What is most frustrating is that this could have been identified from the beginning with a simple test. Instead, I was told that there are “over 100 viruses going around” and it was assumed to be a typical childhood virus without first ruling out some of the most common illnesses that could explain his symptoms. As a parent, when you bring your child to the hospital with persistent fever, vomiting, and coughing, you expect an appropriate evaluation, not simply treatment of the fever and an assumption about the cause. Had the proper testing been done initially, we could have known what we were dealing with much sooner and discussed the appropriate treatment with his doctor. Unfortunately, instead of improving, my son continued to get worse for several days before we finally received an actual diagnosis from his pediatrician. This experience was extremely frustrating and disappointing, and I expected a much more thorough evaluation for a sick child.
• YR

  Yoesia Rodriguez

  Aug 19, 2026
  5.0
  Honestly amazing! I’m a first time mom and when my 9 month old baby boy had a fever spike to almost 103, I almost lost my mind. Going to Nicklaus Children’s ER was the best decision my husband and I made. The sign in staff was super kind and informative, the wait wasn’t bad at all, they first took his vitals literally 10 mins after we registered, and then maybe waited about 15 mins to be seen by the doctor. The doctor and nurses explained the viral process he was going through, what medications to give him and how, and provided him with his first dose to start lowering his fever. Hopefully we don’t have another scare like that with him, but if we do, I’ll definitely take him back to this ER. THANK YOU, to all the staff there for all that you do. It helped ease my mom heart and worry in more ways than one 🥹🫶🏼
• RF

  rose funk

  Aug 10, 2026
  2.0
  I’m disappointed with the experience my daughter and I had at this children’s hospital. While the doctors were wonderful, attentive, and professional, unfortunately our experience with several of the nurses was very different. During an already stressful and vulnerable time as a parent, I expected the nursing staff at a children’s hospital to provide a sense of warmth, compassion, patience, and reassurance. Instead, the atmosphere often felt cold and uninviting. At times, I felt as though my daughter and I were a burden simply for needing care. Some interactions even came across as unnecessarily harsh or almost aggressive when attending to my daughter, which was extremely uncomfortable to witness as her mother. Families who bring their children to a hospital are often scared, exhausted, and worried. A little kindness, patience, and compassion can make an enormous difference. Children especially deserve to feel safe and cared for by the people attending to them. I’m grateful for the doctors who treated my daughter and made us feel that her care mattered. However, I truly hope the hospital takes a closer look at the overall attitude and atmosphere among its nursing staff.

Frequently Asked Questions About Nicklaus Children's Hospital Emergency Room