LensCrafters

Reviews

• RV

  raquel valle

  Jun 30, 2026
  5.0
  I been going to this location for years and the service has always been excellent, I went in in Sunday to pick up my lens and I had the pleasure of meeting Leo Chevere and associate what a pleasant human being, he was very helpful and he knew I was in a hurry and he made sure he attend me as quickly as possible . There should be more associates like him . Someone you can count on . I highly recommend this place .and when you go ask for Leo .
• DA

  Darryl Ali

  Jun 24, 2026
  5.0
  I had an outstanding (first time / walk in) experience at LensCrafters from start to finish. Dr Campanioni was professional, efficient, and incredibly knowledgeable. He worked quickly without ever making me feel rushed, and it was clear he has a great deal of experience. I also want to recognize the store manager, Ms De La Hoz who helped me choose my frames. She was exceptionally friendly, patient, and knowledgeable. She took the time to explain which frames would work best with my prescription, this doesn't happen in most places I've been before, and helped me make a decision that I felt confident about. Her customer service was truly first-class. It's refreshing to receive this level of professionalism and genuine care. I left feeling I had received excellent eye care and outstanding customer service. I highly recommend this LensCrafters location to anyone looking for a professional, knowledgeable, and welcoming team.
• KW

  Karen Walters

  Jun 13, 2026
  5.0
  María Elena was absolutely wonderful to us. We. Walked in just browsing around and found just what we we’re looking for. She was extremely helpful in placing our order and assuring we got a great offer. We had an amazing experience and our thankful for her attention to detail!
• DG

  Daniel Gil

  Jun 13, 2026
  5.0
  Maria Elena Rivera was absolutely phenomenal I didn’t expect to make a purchase I ended up buying 2 glasses super professional and kind. I CANNOT recommend this lens crafters enough because of my experience with her
• LA

  Lissie Albornoz

  Jun 3, 2026
  1.0
  I rarely leave negative reviews, but this experience was so disappointing that I feel compelled to share it. At the beginning of May, I went to this store to order new glasses for my daughter. While I was there, I decided to order a pair of Meta glasses with my prescription. The only reason I purchased them was because I had a very special trip planned for June to Mackinac Island and Michigan’s Upper Peninsula. I wanted to use the Meta glasses to capture memories from what was going to be a dream vacation with my partner, including biking around Mackinac Island, where cars are not allowed. Before I placed the order, I specifically asked if the glasses would arrive before my trip. The employee who sold them to me assured me that I would absolutely have them in time. That never happened. The glasses were apparently delivered to the wrong location. I spent four consecutive days calling the store trying to find out where they were. Each time I got a different answer. Finally, I was told that nobody knew where my glasses were and that they would have to place a completely new order. As a result, I flew to Michigan yesterday without the glasses I specifically purchased for this once-in-a-lifetime trip. Then today, while I am already in Michigan, I received a text message saying my glasses were ready for pickup. Shortly afterward, I received a phone call from the same store asking why I had missed my appointment and whether I wanted to reschedule it. What appointment? My appointment was at the beginning of May. I wasn’t waiting for an appointment. I was waiting for the glasses I ordered over a month ago. When I called back, I was told that another store had mistakenly received my glasses and had finally delivered them to the correct location. So after days of being told nobody knew where they were and after I had already left for my trip without them, suddenly they were available for pickup. To make matters worse, I asked whether they could overnight the glasses to Michigan since the entire problem was caused by their mistake. The employee I spoke with was rude, showed absolutely no empathy, and simply said they do not do overnight shipments. No apology. No effort to find a solution. No concern whatsoever that their mistake ruined the very reason I bought the glasses in the first place. The lack of organization, communication, accountability, and customer service was shocking. Being told one thing, then another, then another, while nobody seemed to know where my order was, was incredibly frustrating. What should have been an exciting purchase became a month-long headache. I do not recommend this store. If something goes wrong with your order, don’t expect clear answers, urgency, or any meaningful effort to make things right. My experience showed me that customer satisfaction is clearly not a priority here.

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