LensCrafters

Reviews

• IK

  Isaac Kimbrell

  Sep 15, 2026
  5.0
  Went in no appointment to have my frames restored; they had been very bent and close to breaking. One of the representatives helped very quickly, and got them looking back to normal! She also cleaned my lenses all with no charge. Very wonderful service!
• JH

  Janet Harrington

  Sep 8, 2026
  5.0
  Lydia was wonderful!!! I look forward to doing more business with Lydia and Lenscrafters.
• TB

  Tailynn Burgos

  Sep 8, 2026
  2.0
  I don't usually write reviews, especially bad ones but after my contact follow up appointment I feel as though this needs to be said. I want to preface that this review is not geared towards any front of house staff, they are all kind and haven't treated me wrongly. They are the reason this review isn't one star. On the other side, Dr. Kristian Edlund is not someone I would recommend. My first visit was about a month ago and I let his rushed cold demeanor slide. For all I knew, he was busy or having a bad today. My contact fitting appointment was another story. I spoke up about my right contact being blurry at the fitting. I compared my old contact prescription to the new one and pointed out that the new right axis was 020 but my old right axis was 180. He then made two comments that were very unprofessional. First he stated "that's why that information is very important on your first visit." I stayed quiet but upon reflection, my intake paperwork never asked for my old prescription and I was never asked about it during my first appointment. In fact, my first appointment was super fast as he was in and out within no time. I thought it was the doctors job to create a prescription based off of the new eye exam? So that didn't sit right with me. After that, I explained to him that when I close my left eye that the right eye is blurry. He then stated "It's a good thing you don't walk around with just your right eye open." He proceeded to say "most people walk around with both eyes open" Congrats, you are 100% correct I do walk around with both eyes open but I am your client who is letting it be known that one of my eyes is blurry. I feel that there was no need for such a comment. I wouldn't have had to see which eye was blurry if I had noticed my eyes were perfect after I put in the trial contacts but they weren't. Last I checked, even with both eyes open if one eye is blurry that is going to mess with my entire vision. It felt like a mess up happened and it was trying to be blamed on me. I do not appreciate being talked to in this manner and feel as though other people deserve to know how this doctor treats his patients. I have been seeing eye doctors for the last 20 years of my life and have never felt so belittled. Personally, I would stay away from Dr. Kristian Edlund if you have a choice.
• TL

  Tracy Lindsey

  Sep 4, 2026
  1.0
  Wanted to charge me $1000 for replacement lenses and then refused to give me a copy of my subscription. Went to Walmart and got exam and lenses for $420.
• KW

  Katie Woodard

  Aug 22, 2026
  1.0
  Terrible customer service and communication. After having to reschedule due to a conflict with the doctor, we arrived on the day of the appointment only to find out it needed to be rescheduled again. We received no call or notification beforehand on the day of the appointment. A complete waste of time and very frustrating.

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