LensCrafters

Reviews

• LK

  Louise Kelly

  Jun 20, 2026
  5.0
  Arrived at the store with no appointment and a broken pair of glasses. The guy who helped me was very attentive and was able to fit my lenses into new frames with no wait. So happy with my new frames.
• DM

  Dana Meeks

  Jun 20, 2026
  5.0
  I went to LensCrafters’s at The Loop in Kissimmee to get my Ann eye exam. I went specifically to order the new Meta glasses because my coworker told me about them. All the associates were welcoming and spoke to me as soon as I walked in. Dani assisted me with looking at frames and answering my questions.is She was very helpful, friendly and patient while I decided what I wanted. A piece of advice that I didn’t know, you can use Afterpay or Klarna there for payment options. Dani is AWESOME! My experience was 5-stars!!
• MM

  MS3Jeff

  Jun 16, 2026
  5.0
  Extreme gratitude towards Stephanie Santiago she went out of her way to not only correct an order but took the extra mile to make sure I come back as a customer! Though there was a mixup with mail she communicated and resolved the issue. Will be returning for any optical needs thank you once again for the customer service!
• SR

  Shirley Russell

  Jun 15, 2026
  1.0
  The Dr as aways was amazing. Thank you for taking your time with me. As far as the front staff. Not the intake lady. Were no help at all. After picking my glasses. The lady didn not go over any of my order. Just said how much.495. I said thats to high and some rhings were different. The she said 372.00. Then i tried to use care credit . They tried to get me to use the credit machine I said no you have to go to the carecredit web site. To do the transaction. They would not! I am now dontme with this place after years of going
• LK

  Lauren Kennedy

  May 25, 2026
  1.0
  I have been going to LensCrafters for almost 20 years now. My experience with this particular store has been the worst experience I’ve had with a LensCrafters and I’ve been to multiple locations. The staff is very unprofessional in the eye doctor office. I was in Orlando and had a medical emergency with my contact. I called my eye doctor at another lensCrafters and they told me to call the nearest one to get a pair of lenses after mine ripped. Mind you my vision is -7.00 which is unsafe for me to drive without contacts. I expressed this to the Kissimmee office and they agreed it was dangerous and they would get me a pair of lenses and just to have my office send over my prescription and they would follow up after. So my eye doctor sent my prescription I waited about two hours, and heard nothing from the Kissimmee office. So I called and got sent to voicemail, left a message. Waited another few hours called back and all my calls got sent to voicemail. Mind you this is during their normal business hours I was calling around 10am. I understand things get busy, but I never heard back. It’s been 3 days and they never called me or my office back. I understand if they didn’t have the prescription but to tell me they would help while I was having an emergency and then go non responsive is extremely unprofessional. At least a call back of an explanation would've been more professional. I ended up calling an America’s Best Eyewear later in the day after this LensCrafters never got back to me. The America’s best staff was amazing during my emergency and super helpful. I would highly recommend going there over LensCrafters. As a 20 year LensCrafters customer that’s saying something.

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