Warby Parker St. Johns Town Center

Reviews

• LB

  Linda Brunson

  4 days ago
  1.0
  I was impressed with my initial visit. Wynn was knowledgeable and professional. I picked out a frame, completed the required paperwork, and Wynn set up an appointment for an eye exam. Later they sent me confirmation which stated if I was more than 5 minutes late, they reserved the right to not see me. Unfortunately, it was all downhill from there. When I returned for my appointment they were unorganized and inept. First, they insisted I completed the online form again because they said there were some additional questions and it all must be redone. I took note that the online form stated "I WAS given a prescription" and this was to be completed BEFORE I was even given the exam. They seemed very behind on the appointments but when I initially asked they assured me I would be seen promptly. Finally, after seeing others were ahead of me, I gave up and left. In the end, I had no confidence they could do a good exam and get me a quality pair of glasses.
• CO

  Cynthia Ortiz

  Jul 2, 2026
  1.0
  Totally unrealistic with their time slots. I was exactly 10 min late to my appointment and they said they couldn’t see me (pun not intended) I tried to both call and send a text to advise I was going to be a few minutes late but I didn’t hear back from anyone. However when I got there they advised they had to cancel my appointment because they had another exam after mine. In a perfect world I get it, however in St Johns traffic, I do not. Extremely inconvenient and frustrating
• AB

  Alley Barrientos

  Jun 27, 2026
  5.0
  How convenient! We were helped right away, prescription already in hand. It was the easiest process of choosing frames I loved and ordering the correct lenses for my prescription strength. Wide variety of options as well. The customer service was fantastic; bonus points for the extra friendliness and patience extended to my 3 year old that was with me. Will absolutely be ordering from Warby Parker again!
• PM

  P. M.

  Jun 25, 2026
  1.0
  I just relocated to Florida and drove 30+ minutes to this location for my appointment. Upon my arrival, J______ informed me that there was an issue with the computer system and as a result, he wasn't able to confirm my insurance information. He stated that this could take 24 hours, but that he would call me. Given the fact that I drove over 30 minutes for this appointment and was inconvenienced when I arrived due to an inoperable computer system, the appropriate thing for the attendant to do was to call, as he said he would. It is now five days later and I have yet to receive a call. Warby Parker at St. John Center has proven that they are unable to work at a level of professionalism needed to earn my business. Recommendation denied.
• MS

  Martin Strickland

  Jun 8, 2026
  5.0
  I usually don’t write reviews, but Stevie absolutely deserves one. I came in feeling stressed and overwhelmed trying to pick the right pair of glasses. I had already gone to Oakley because I was convinced I knew exactly what I wanted, but I was still hesitant about checking out Warby Parker. The moment we met Stevie, everything changed. She has an incredible eye for style and took the time to understand what would actually fit my face shape, personal style, and preferences. Instead of just showing frames, she guided me through the process and helped me see options I never would have considered on my own. Her recommendations were spot on from the frame style to the color choice. What felt like a stressful decision quickly became an enjoyable experience because of her knowledge, patience, and honesty. I walked out feeling confident that I had chosen the perfect pair. If you visit Warby Parker, do yourself a favor and ask for Stevie. Her expertise and customer service are truly exceptional. Thank you, Stevie, for making the entire experience so easy and hassle free.

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