Club Pilates

Reviews

• SM

  Sunitha Menon

  4 days ago
  1.0
  When I signed up for the membership, I was not informed that it would automatically renew with recurring charges to my credit card. My intention was to enroll for only one month to evaluate whether the classes were a good fit before making any long-term commitment. I was unaware that my credit card continued to be charged each month until I reviewed the statement of a card that I rarely use. Had I been clearly informed about the automatic renewal process, I would have canceled the membership much earlier. When I attempted to cancel, I received very little assistance from the studio. I was first instructed to call a customer service number, and after several days, I was told to complete a cancellation form, which I promptly filled out and submitted. During this delay, another month’s membership fee, along with a late fee, was charged to my account. I am still waiting for confirmation that my membership has been canceled. My experience has been disappointing. There seemed to be a strong emphasis on obtaining my credit card information when I enrolled, but very little ownership or support was provided when I requested to cancel my membership. The billing and class usage also do not appear to be consistent. They don’t advance your points after a certain period. Concerning fact is that there is zero information about all these until you try to cancel membership , but not at the initial enrollement ● Classes attended: 13 ● Total amount paid: $1,457 ● Total points earned: 52 ● Actual remaining classes based on usage: 39 ● Remaining classes shown by Club Pilates: 24 The remaining points appear to have been deducted. My experience has left me feeling that I paid a significant amount without receiving fair value or transparent customer service. Do not recommend this business practice at all to anyone!! Be aware!!
• CS

  CAROLYN Shinn

  Nov 1, 2023
  5.0
  So much stronger and fkexible physically and mentally! Amazing, caring instructors and great class options!
• KM

  Kara Mosley

  Oct 30, 2023
  5.0
  Highly recommend Club Pilates Mandarin! The coaches are knowledgeable, friendly and truly create a safe space to practice, regardless of your level of expertise. Love the variety from Restore to F.I.T. It is fun and the challenge is what you make it. Only wish they had classes Friday evening and Sunday afternoon-evening.
• NB

  Nina Calder Bouamoud

  Oct 29, 2023
  1.0
  Would give zero stars if I could. Word to the wise: go elsewhere.

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