Mendez Family Care & Aesthetics PA

Reviews

• HK

  Hannah Kim

  Apr 2, 2025
  1.0
  Called on March 12th, March 24th, and Monday, but we didn’t receive any response to our complaint or concern. We would like to escalate this matter to a practice manager or a doctor in your office. We had requested that any referrals be in-network, since a few of the referrals sent were not. No response. My husband has been receiving calls about referral appointments and medication that he wasn’t informed about. He also did a sleep test and when he contacted about the results they said that our primary care would have to share it. When we called, they didn't really have an answer to where the results went. Still no response about it. Also, referral appointments that we were aware of when they were scheduled and we arrived we were told they were canceled because this office did not do a prior authorization with our insurance. I see that our insurance is billed consistently, but our concerns or follow-up calls haven’t been made when we were informed that we would receive one. **Update - They tell you to call so they can ‘make things right’ - don’t waste your time. It’s not a staffing issue, it’s a leadership failure. Poor management is the root of the problem, and no amount of excuses can cover that up. It’s just frustrating with the time and money wasted.
• MT

  Mark Tumeo

  May 15, 2024
  2.0
  Not a good place. Recent loss of staff has resulted in poor customer service and rude behavior. Most recent visit the trainee assigned to speak to me could not explain what the results meant. I was a patient there for almost 10 years and NEVER met Dr Mendez. Today, after yet another mistake in what tests were ordered from the lab, I was told it was because of insurance. As I can pay myself this seemed disingenuous and when I said I had always gotten them before, I was told that want true. I have the results so basically I was being called a liar to cover their error. I left and will not go back. In response, Dr. Mendez falsely recorded I was “escorted “out of the office. Patently false. I’m glad to no longer be a patient there and hope that with fewer patients they’ll be able to improve their service to previous standards.
• XG

  Xanxe Galo

  Nov 17, 2019
  1.0
  A false bill went to collection and they would not helped me fix it. Never got a response or a feed back. Was over charged for services I did not even ask for. Very bad practice,would not recommend and never go back there.
• BW

  Bridget Wolfel

  Jun 26, 2018
  1.0
  This is the first review I’ve ever left. I’ve never been made to feel the way I did when I saw Dd Mendez. I had a personal issue that she made me feel so terrible about I left in tears. I’m not sure how she’s been a doctor for this long. Highly do not recommend this Dr.

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