Justine Chen OD PA

Reviews

• DW

  Destiny Williams

  Sep 10, 2026
  1.0
  I’m extremely disappointed with the way I was treated during my phone call today. I was calling to make an appointment for my children, and the woman I spoke with repeatedly interrupted me and would not allow me to finish explaining what I needed. I respectfully asked her several times to please let me speak, but she continued cutting me off. The situation became even more unprofessional when she told me that I needed to find somewhere else to take my child. I have never experienced such rude and disrespectful customer service, especially when I was simply trying to make an appointment for my children. No parent should be made to feel dismissed or disrespected when seeking care for their child. I would like this interaction addressed appropriately. Staff members should be able to communicate with parents respectfully and professionally, even when a conversation may be frustrating.
• VV

  Vin “Vin tabano” Vin

  Aug 10, 2026
  5.0
  excellent dr...and staff
• CT

  Clare Tuson

  Jul 24, 2026
  1.0
  ⭐☆☆☆☆ ZERO STARS WOULD BE MORE ACCURATE Absolutely appalling treatment of my 91-year-old mother. My mother has severe arthritis and significant mobility issues. Getting her to an appointment is a major undertaking. I made her appointment with Vincent Campbell and provided all of her insurance information. When we arrived, we were told she supposedly had no Humana vision coverage. After questioning this, the office suddenly managed to establish that she did have coverage after all—but by then, they had given away her appointment. We were told they would try to fit her in and waited over an hour while at least four other patients were seen. When my mother finally said she thought we should make another appointment, Vincent Campbell rudely inserted himself into a private conversation between us. When my mother told him, “Excuse me, sir, we were not talking to you,” he flew into a rage, ordered us out of the office, and told us never to come back. This is how Chen Optical treats a 91-year-old woman with severe mobility issues after she has gone through the ordeal of getting to their office? The lack of professionalism, compassion, and basic courtesy was shocking. If you are bringing an elderly or mobility-impaired family member here, I strongly suggest you think twice. We will never return.
• CF

  catherine figallo

  Jun 10, 2026
  5.0
  No one asked me to post this review.And that's what I like I wasn't asked, I found such great comfort, and peace from the first time that I made the appointment and now to the eye examDr.Justine Chen and Vincent precious people Very caring knowledgeable.I felt like I finally found the right optometrist , and the right place God bless you Cathy
• MM

  moe

  Jun 10, 2026
  1.0
  been two times both times rude went to pick up my glasses this time and insisted on giving me glasses that weren't arguing with me like i was stupid surprised in business so long dr farbman is still.missed

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