Club Pilates

Reviews

• BB

  Bella

  May 8, 2026
  5.0
  Love this location! Heather is an awesome manager, all of the instructors are super attentive and knowledgeable, and the class schedule is a wide variety that fits my busy life well!
• SS

  Susan

  May 7, 2026
  1.0
  I've never been here so today I decided to stop in at around 4pm. The door was locked but there were 2 girls behind the counter who ignored me until they finally looked up and gave me 10 fingers like to wait 10 minutes. Really? The hours posted are until 9pm today. I was coming to buy a gift card and possible sign up for myself. There are so many pilates studios in the area so no big deal, just really unprofessional and not friendly. Doesn't really make me want to sign up.
• ND

  Norma Sky Dauer

  Apr 9, 2026
  5.0
  Always good....
• TM

  Tania Marujo

  Mar 15, 2026
  5.0
  I’ve been going to this location for over 3 years and love the instructors. My lower back issues are much better now. The studio is clean and organized.
• IT

  Irena Thompson

  Dec 17, 2025
  1.0
  ❌ Horrible Experience, Complete Lack of Customer Respect, and Financial Malpractice ❌ I was a client of this club for several years, but my overall experience turned out to be extremely negative. This is not just a club where it is difficult to book classes; it is a place where customers are not respected, and the financial policy is non-transparent and aggressive. 1. Financial Dishonesty and Problems with Membership "Freezing" • First Pregnancy: When I first requested to freeze my membership due to pregnancy, the club, despite my repeated requests to stop charging, continued to deduct money from my card for several months. The refund only happened under significant pressure. • Second Pregnancy: The situation repeated itself. I called for two weeks to freeze the membership but only received empty promises. Subsequently, I was required to provide a doctor's certificate stating I was unable to exercise. Only after I demanded they send a copy of the contract for my lawyer did they immediately freeze the membership without any certificate. This demonstrates a deliberate complication of the process. • Demanding Certificates Postpartum: After giving birth, I returned to classes. After a month of attending, the manager demanded I provide a doctor's certificate allowing me to exercise, even though I was already actively attending sessions. 2. Absurd Cancellation Policy and Class Annulment • Classes must be booked two weeks in advance, otherwise, there are simply no spots available. • I missed one class due to my children's illness and couldn't cancel in time. The penalty is $20. When the club was unable to charge this amount to my card, they cancelled all my future reserved classes without any prior notice! This is an absolute disregard for a long-standing customer's interests. 3. Unacceptable Attitude and Threats • Communication with the manager was extremely unpleasant and disrespectful. • When I stated that due to such treatment I no longer wished to continue, I was informed that I needed to pay for a 30-day notice period. • The same day, after I refused to pay for a month I would not be using, an unknown man called me and threatened me with collections (debt collectors). Summary: I initially thought this bad treatment was personal, but reviews from other clients confirm this is a systemic problem at the club. The club fosters an atmosphere of disrespect and financial pressure, rather than client care.