Club Pilates

Reviews

• VC

  Vanessa Corzo

  May 7, 2026
  5.0
  Great class with Vanity, as always! 😁 I love the way she leads every class. I also love this studio, every teacher is amazing. Karen at the front desk is also super kind, motivating, and always provides excellent customer service. 🫶🏻
• CG

  Carla Geraldi

  May 2, 2026
  3.0
  This is only the second month, and it’s already the second time the app has been down. When this happens, you’re unable to check your schedule and end up missing your class—not by choice, but because you cannot access the information. Notifications are sent only one hour before the class, which is not enough time to prepare. They should investigate what’s going on, especially since they are not offering a replacement for the missed class. Instructors are amazing.Patricia, Ilan, Frances... they are very knowledgeable.
• CL

  Caro Labatut

  Apr 30, 2026
  5.0
  Un lugar excelente para practicar pilates, ponerse en forma y tonificar… Karen, es genial, con mucha disposición y amabilidad! Patricia, illian, Vanity,, María..,especialmente excelentes!!
• MC

  MYRIAM CHARDON

  Apr 30, 2026
  5.0
  Ana’s posture stands out. Highly regarded instructors like her often blend classical and modern techniques, creating an environment that feels both safe and appropriately challenging.
• LH

  L H

  Apr 21, 2026
  1.0
  I’ve had a frustrating experience with Club Pilates due to how rigid and unforgiving their policies are. They charge your credit card for classes as expected, but if you have a last-minute emergency and can’t make it, you lose your money—no exceptions and no option to reschedule or apply that class to another day. Life happens, and there’s zero flexibility for situations that are genuinely out of your control. What’s even more disappointing is their lateness policy. If you arrive just 5 minutes late, even when staff are aware you’re on your way, they can give your reserved spot away to someone on the waitlist. So not only do you lose your spot, but you’ve still paid for the class. For a business that depends on loyal, paying members, this approach feels more punitive than customer-focused. A little flexibility would go a long way in improving the overall experience. I understand the need to have policies in place to manage classes and ensure fairness. However, my concern is not with having rules, but with how rigid they are in situations that are clearly unavoidable, such as last-minute emergencies or minimal delays. Policies should support members, not penalize them in situations beyond their control. Allowing some reasonable flexibility would still protect access for all members while also creating a more fair and customer-focused experience. I hope you can take this feedback into consideration.

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