Club Pilates

Reviews

• NP

  Natalia P

  Jun 2, 2026
  1.0
  I am extremely disappointed with how my situation was handled. After attending only a few classes, I developed severe back pain and have now been dealing with it for over five weeks. Since then, I have required prescription muscle relaxers and even a steroid/cortisone injection, and I am still not feeling well enough to return to exercise. I contacted the studio as soon as it became clear that I could not continue attending classes and explained my medical situation. At this point I still have 13 classes remaining unused. Instead of offering a reasonable medical accommodation, I was told that I would not receive a refund, extension, or credit for the unused classes. To keep my remaining sessions, I was told I would need to reopen my membership, pay a monthly freeze fee, and then still be responsible for an additional month of membership dues. So despite being injured and unable to attend classes, I am expected to continue paying fees just to preserve classes that I have already paid for and cannot currently use. What is most frustrating is that this does not feel like a customer-focused solution. I understand that businesses have policies, but when a client has a documented medical issue, requires medication, and still has a significant number of prepaid sessions remaining, I would expect some flexibility and compassion. I genuinely enjoyed the classes and had planned to continue my membership. Unfortunately, the way this situation has been handled has left me feeling that the policies matter more than the customer. I hope management and regional manager will reconsider how medical situations are handled in the future.
• DN

  Darren nomberg

  Jun 2, 2026
  1.0
  My GF is going through a tough time dealing with this organization. And after reading through the awful reviews, I’m not surprised. I just left a vmail and will wait for a response tomorrow to resolve this swiftly. This organization doesn’t seem like it can be trusted at all. Hopefully, they prove me wrong and reimburse my GF tomorrow, and then I can turn this negative review, into a positive one.
• AP

  Alberto Paim

  May 18, 2026
  5.0
  Great place nice clean those personal trainers are amazing
• DD

  D

  Mar 14, 2026
  5.0
  I live for the stretching & strength training but totally LOVE Club Pilates because the reformers & spring board wall are all new updated equipment & the instructors are all so great!! Nancy kicks my butt everytime! All the instructors are all very knowledgeable efficient & each have their own style. The studio is very clean & lighting is well placed. You can choose your class difficulty level easily on the app everytime you book your schedule. You feel stronger everytime you get thru a class. I've been taking pilates for over 7 yrs now& have seen my body change & remain slimmer.It is 100% a full body work out every time!
• RS

  Randi Salko

  Dec 19, 2024
  5.0
  It’s awesome. Great instructors. It’s like Pilates at Cheers (where everybody knows your name). Love love love

Frequently Asked Questions About Club Pilates