LensCrafters

Reviews

• SC

  Stephanie Correa

  4 days ago
  5.0
  If you need help finding the perfect glasses, please see Jason at Countryside LensCrafters. He spent a solid hour tracking down a pair of glasses they didn't have in store for me and then finding out what insurance coverage I had so I knew what I would be paying out of pocket before I committed. He went above and beyond his job description, doing so with a smile and a bit of humor along the way. He was able to guide me on which frame color would work best with my complexion and preferences in clothing color/style. I have never had anyone work so hard to help me get what I wanted. He's fantastic, and his personal style is on point. If you are at all resistant or apprehensive about going through LensCrafters, please see Jason. I promise you won't be disappointed.
• PO

  Pat O'Beirne

  Apr 29, 2026
  5.0
  The customer service was excellent. I dealt with Kim I explained what I wanted and she directed me to the appropriate frames. The optometrist checked in to measure my bifocal requirements. Great service great price. Is your triple A card for extra discount.
• RG

  Rosie Gamba

  Apr 18, 2026
  1.0
  I ordered glasses and was told they’d be ready in 7-10 days. Two weeks later I hadn’t heard anything so I called and was told they had come in with the wrong prescription so had to be reordered and they should be ready in another 7 days. 7 days later I called and was told there was another issue so they will hopefully be ready in another week. They’ll be almost a month since I ordered, if they do finally come in when I’m being told. There was no communication from the company about a delay or anything so I have had to call repeatedly. The person who took my call was not helpful or offered any info other than sorry they’re delayed and she didn’t know why. I will not be returning to this LensCrafters.
• WG

  Wag G.

  Apr 16, 2026
  5.0
  Kelly and Jason were awesome 👌 thank you for taking care of everything.
• CN

  Christy Nichols

  Apr 13, 2026
  1.0
  What a waste of time. Went in to get new lenses for glasses I PURCHASED AT LENSCRAFTERS - they could not find my account and refused to help me. I was like Hello - I have been customer for 7 years - -- she said I was not in the system and could not help me.. I walked out and called Lenscrafters at largo Mall - they found me no problem. - Went back in and told them I was in system - she said NO not in hers so couldnt help - I asked if they were connected she said yes - and would not even call the other store - It was almost UNBELIEVABLE!

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