LensCrafters

Reviews

• BB

  Bruce Baker

  4 days ago
  5.0
  appreciate the great customer service. John really helped me out with the quick in and out glasses clean!
• MA

  Milciades Andrion

  6 days ago
  2.0
  I contacted LensCrafters at Aventura Mall by phone to request the status of my eyeglasses because more than a week had passed without a clear update. Unfortunately, the representative I spoke with was rude and did not provide the level of professional customer service I expected. I filled out a complaint online and got a call immediately from other representative with the same style. Even when I picked up my eyeglasses, I did not receive excellent service. It seems their policy may not include calling customers with order updates. In my experience, other optical stores have called me when my lenses were ready. I paid approximately $540, so this was not an inexpensive purchase. In addition, the receipt does not clearly show whether I received the Medicare plan discount I was entitled to, even though I requested it from the salesperson. Delays can happen, but customers should be treated respectfully and given clear information about their orders. I hope management reviews this situation and improves communication with customers. Based on my experience, I do not plan to return to this store.
• DE

  David Eskenazi

  May 9, 2026
  5.0
  Stopped by LensCrafters in the mall and John was absolutely amazing. Helped my girlfriend and I with exactly what we needed to find. In and out and everything was a breeze thanks to John.
• DD

  Darryl Duke

  May 8, 2026
  5.0
  Service is second to none.Always willing to help and make you feel like family! FIVE out of FIVE always
• AA

  alexis

  Apr 29, 2026
  5.0
  LensCrafters excels at making eyewear shopping feel convenient and user-friendly. The staff I interacted with were attentive, patient, and genuinely willing to explain options clearly, whether you’re choosing frames, lenses, or coatings. The in-store eyewear facility is well-equipped, offering on-site frame adjustments, lens edging, and quick fittings that help you get coverage fast without multiple trips. The range of eyewear is broad, spanning budget-friendly frames to more premium options, with modern lens technology available (anti-reflective coatings, UV protection, photochromic options, and lightweight materials). Overall, if you value helpful service and a robust, hands-on eyewear facility under one roof, LensCrafters is a solid choice.

Frequently Asked Questions About LensCrafters