Warby Parker Penn Quarter

Reviews

• MJ

  Melondie Jackson

  Oct 7, 2026
  5.0
  Kourtney and Emily were amazing. Great customer service and lovely energy
• SL

  Shu-Ahn Li

  Sep 30, 2026
  5.0
  This new store is beautifully arranged. All of the staff were friendly but specifically Armando and Jesse were phenomenally helpful. I am definitely going back when I get a new prescription in the next few months.
• JM

  Jean McSween

  Sep 29, 2026
  5.0
  I had tried two different store locations for a total of four adjustments to my new glasses. I was beginning to despair that I had made a mistake buying these glasses. A gentleman at the Penn Quarter store made adjustments to my glasses in 5-10 minutes that were absolutely perfect. I have never had glasses that felt as perfectly fitted before. I will definitely return to this location when I pick out a new sunglasses.
• MS

  Mark Simpson

  Sep 16, 2026
  5.0
  Super friendly and helpful staff! I had an easy time making an appointment with a doctor who helped me update my prescription. It’s great to have this location in the neighborhood so I can pick out some new glasses during my lunch break
• IM

  Imri Jonas Merritt

  Sep 10, 2026
  4.0
  The doctor was good, and the sales person was nice, however, once the order was placed, issues began. First I was told the order would be expedited to be 5 to 7 days. I called towards the end of the week and asked when the seventh day would be considering there was the Labor Day holiday. They told me the order would arrive on Tuesday after Labor Day. So I took off work for the afternoon so I could go pick them up. Once I got into their Phone system to inquire about it, I was in their customer service department and then they’re telling me 10 days. Now it’s been 10 days and I’m being told maybe today or maybe tomorrow. I’m not sure why they don’t have more accurate tracking because for me it’s very difficult to make time away from work to go pick up the glasses. I’m posting this because from a operational standpoint this is definitely the weak spot. Inconsistent messaging, vague tracking, and unhelpful customer service. Edit: They made up for the shipping delay by giving me 20% off next purchase or free readers. Seems like just a miscommunication about how long shipping takes.