Club Pilates

Reviews

• MB

  Mark Buttweiler

  Jun 9, 2026
  2.0
  Club Pilates in Mt Vernon Triangle does not follow the terms of their own contracts. Great instructors, but 2 stars due to poor customer service. I joined Club Pilates in August of 2025. I started with a four class per month, three month membership. The sessions were great (especially Rita, thank you so much!), so in January of 2026, I extended my membership for an eight-classes per month, three-month membership. As I knew I was leaving DC in April 2026, I told the receptionist that I would be cancelling my membership after three months. He said that would be possible and that he would make a note in the system. Fast forward to April 7 (two weeks before the membership renewal date), and I remind the team that I will be leaving and will not be renewing my membership. The team member wrote me an email stating that they did not have the note in the system and that they would have to charge me for the next month. As I was planning on spending some time in another state before moving abroad, I asked if the membership could be transferred to that state, figuring it would be good for their business. They said it would not be possible. I was befuddled and reviewed the contract. Section 5 of the contract (I'll paste below) had a carve out for moving. I requested per this agreement either a membership transfer or a cancellation of the agreement without penalty and a pro rata refund. At this point, the franchise owner, Will, stepped in. He stated that the cancellation rights were "for those who are rescinding their agreement within 36-hours of signing." But again, there is a separate set of rescission rights within three days (as I paste below) which are for much broader purposes. After a number of back-and-forths with Will, it became clear that he was not willing to resolve this. Unfortunately, I'm not alone in this experience. I've read some of the other reviews for this pilates studio, and it seems like rigid cancellation policies beyond the scope of the agreement and an understaffed studio is a recurrent theme. SECTION 5: RESCISSION; CANCELLATION POLICIES; REFUNDS RESCISSION RIGHTS. You may rescind this Agreement at any time prior to midnight of the third business day after the date of this Agreement. To rescind this Agreement, mail or hand-deliver a signed and dated notice which states that you are rescinding/cancelling this Agreement, or words to similar effect. All rescission notices must be mailed or hand-delivered to: Club Pilates Mount Vernon Triangle 901 4th Street Northwest, Washington, DC 20001. CANCELLATION RIGHTS. After expiration of the three-day rescission period, you may cancel this Agreement only if you qualify as follows: (a) You are disabled or you die. If, by reason of death or permanent disability, you are unable to receive all services for which you contracted, then you or your estate may cancel this Agreement without penalty and receive a pro rata refund, where applicable, for any prepaid sums. A “permanent disability” means a condition which completely prevents you from using the facilities. Club Pilates reserves the right to have your permanent disability verified by a physician. Club Pilates shall retain the value for services already provided prior to your death or onset of permanent disability. (b) You move. If you move more than 25 miles from your original club of enrollment, and Club Pilates is unable to transfer your membership to a comparable facility within 25 miles of your new residence, then you may cancel this Agreement without penalty and receive a pro rata refund, where applicable, for any prepaid sums.
• NR

  Nikki Reddy

  Jun 2, 2026
  1.0
  I was a member for 1.5 ish years and then cancelled. The studio was not run very well (managers changing, instructors leaving, schedule not being posted on time, not being able to cancel my subscription easily) which sucks because this was what got me interested in regularly working out and now it’s a shame that I need to find that motivation elsewhere.
• NL

  Nicola Ledesma

  May 1, 2026
  5.0
  So happy I decided to check this location out, after a great experience at the rehoboth location, I was happy to see there’s one not too far from my work. First couple of classes with Gina was awesome, and I’ll keep coming back. Shout out to Kaci at the front desk for letting me know about the member sign up fee being reduced (call the studio don’t sign up online). Because if Kaci, I decided to sign up for the monthly membership. I belong to equinox but coming here is a great way to mix it up and equinox also charges an arm and a leg for their Pilates reformer sessions. Don’t let the bad reviews keep you from checking out this studio!
• SH

  Shamara Howze

  Apr 24, 2026
  5.0
  Gina is such an amazing instructor. I look forward to the classes and I know she’s going to push me. She’s a great instructor who kicks butt!
• AS

  Andrea Salcedo

  Apr 18, 2026
  5.0
  I loved Jean! She curated her playlist, we used weights, she dimmed the lights and had a nice meditation near the end. More Jean classes please! (and Helen too, she's hilarious!)