Pearle Vision

Reviews

• LH

  Lyla Huang

  Oct 7, 2026
  1.0
  Please avoid at all costs! I went in for a glasses prescription and the doctor did not take my Pupillary Distance (PD). I later found out they only measure it if you purchase glasses from them and it costs an additional $25. Moreover when inquiring about possibke dry eye solution, the doctor was vague and it seems that he wanted me to book another appointment befoee he would even provide any info. I have never in my life had a place of such practice and I am extremely disappointed. This place is a scam.
• PP

  Priya

  Sep 10, 2026
  1.0
  The WORST experience, BIG MISTAKE, DO NOT GO HERE!! This Dr's the worst, the frontdesk is horrible, If you have option go to some better place. Dr took my daughters glasses found Rx through them and he was done in under 5 minutes! I saw she didn't even read the letters from the chart they have on the wall, he was ok with that! Said # is pretty much the same, i felt like it was some kind of joke we're here, He rushed us off so fast, the Rx he gave us inaccurate, He charged my insurance within minutes of appointment, charged them for comprehensive exam w/o even doing one which SHOULD last for around 30 minutes, we were done in under 5 minutes, my D has high Rx, he did not care to dilate her eyes but did charge the insurance, while suggesting to do Refraction which would also cost me out of my pocket, they said dilation is not covered when contacted insurance, they said its covered under my insurance, I went for contact lens exam as well, they never informed us there are 2 types of exams standard and premium, I'm sure they are unaware of this as ALL THAT THEY WANT IS TO ROB YOU!! Standard costs $55, other is $260, they only informed me about premium!. These people should be audited!! They deserve a BIG ZERO not even single star but I can't go ahead w/o clicking atleast 1!!
• MM

  monique

  Aug 11, 2026
  1.0
  HOW TO LOSE A HIGH KPI CUSTOMER IN 5 SECONDS: Hostile staff and dismissive management. Because this location is right by my apartment I walked in fully prepared to purchase a pair of glasses out-of-pocket. I wasn't even in the store for five seconds before realizing how unprofessional the staff is. Upon arrival, the front desk associate was busy working with her back turned. Before she even had the chance to turn around and greet me a woman in a white medical coat made a visibly irritated face at me for simply standing there. She then barked "Can I help you?" with an unprovoked/hostile tone. Refusing to waste my time or give my money to people who treat potential clients like a nuisance I turned right around and left. Hoping to address the behavior, I called to speak with the practice manager-who turned out to be the same associate who was working at the front desk. Instead of addressing her colleague's blatantly bad attitude her excuse was that she "didn't see much" as her back was turned followed by a patronizing "I'm so sorry you feel that way." Free advice for the practice manager: Telling a customer "sorry you feel that way" isn't de-escalation; it's a lazy brush off and a refusal to take responsibility for how customers are treated. You lost an easy sale today and I’ll be taking my business to a practice that actually understands basic customer service. Save yourself the frustration and go literally anywhere else
• AT

  Alison Taylor

  Aug 1, 2026
  5.0
  Lovely staff and very helpful. Went in to request a fix on my twisted frames. One of the staff did a wonderful job on fixing my bent glasses. Made my day. Thanks Pearle Vision
• CP

  cayenne phaosoung

  Jul 8, 2026
  1.0
  I was very disappointed, with all the staff. Very bad communication! Bad service not clear! Very poor service.

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