Pearle Vision

Reviews

• RC

  Roberta Catino

  6 days ago
  1.0
  I wanted to share my experience in case it helps others. We initially visited this location and were quoted around $300 for glasses by a staff member at the front desk. About a month later, we returned, selected frames, and were then quoted close to $560 for the same exact frames and lenses we picked and inquired a month prior. When we mentioned the earlier quote, we were told that with our insurance and lens type, the higher price was correct, but the difference wasn’t explained at all or showed to us. To be sure, we visited another Pearle Vision location, where we were quoted around $360 for the same frames and high index lenses. This quote matched the first initial quote at the first location . The staff there was very helpful, transparent, and took the time to explain everything clearly, which made a big difference in our comfort level! Because of that experience, we chose to complete our purchase at the other location using the same frames. I hope this feedback is helpful. As someone who buys glasses regularly, I was hoping to find a reliable place for future visits, but the inconsistency in pricing and overall experience here made that difficult. It would be helpful to provide additional training to the front desk as the customer service is very poor and we won't be returning OR recommending this location to anyone.
• DS

  Daniela Soto

  Apr 6, 2026
  1.0
  Don’t come here. There’s tons of negative reviews and they just don’t care. The service is terrible. The lady who works for Dr Kraners office is so rude and condescending. They messed up and prescribed me the wrong brand of contacts. Now I’m dealing with so many issues with my eyes and they don’t even care to help. Do yourself a favor and go somewhere else.
• KO

  Kevin OShea

  Feb 19, 2026
  3.0
  I just wish that the assistant at the front counter as nice and kind as she is, would have physically separated glasses but I thought I had decided not to buy from the model by chose because I was getting confused between the two pair keeping them physically separate on the very small amount of counter area fortunately I ended up with the correct paint
• RK

  Raul Gerena Jr (Gotti Kush)

  Jan 24, 2023
  5.0
  Great service staff helped me first time needing glasses but they didn't call my insurance for a authorization I needed for phtochromic lenses insurance says it's covered if a medical necessity but they just didn't call my insurance so I have glasses iccan only use while inside puts their pointless with the Sun my eyes are very sensitive to light
• MC

  Mary Cohen

  Jul 30, 2022
  5.0
  Excellent service with very helpful and accommodating staff. Three cheers for Barbara!

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