Pearle Vision

Reviews

• MM

  monique

  Aug 11, 2026
  1.0
  HOW TO LOSE A HIGH KPI CUSTOMER IN 5 SECONDS: Hostile staff and dismissive management. Because this location is right by my apartment I walked in fully prepared to purchase a pair of glasses out-of-pocket. I wasn't even in the store for five seconds before realizing how unprofessional the staff is. Upon arrival, the front desk associate was busy working with her back turned. Before she even had the chance to turn around and greet me a woman in a white medical coat made a visibly irritated face at me for simply standing there. She then barked "Can I help you?" with an unprovoked/hostile tone. Refusing to waste my time or give my money to people who treat potential clients like a nuisance I turned right around and left. Hoping to address the behavior, I called to speak with the practice manager-who turned out to be the same associate who was working at the front desk. Instead of addressing her colleague's blatantly bad attitude her excuse was that she "didn't see much" as her back was turned followed by a patronizing "I'm so sorry you feel that way." Free advice for the practice manager: Telling a customer "sorry you feel that way" isn't de-escalation; it's a lazy brush off and a refusal to take responsibility for how customers are treated. You lost an easy sale today and I’ll be taking my business to a practice that actually understands basic customer service. Save yourself the frustration and go literally anywhere else
• AT

  Alison Taylor

  Aug 1, 2026
  5.0
  Lovely staff and very helpful. Went in to request a fix on my twisted frames. One of the staff did a wonderful job on fixing my bent glasses. Made my day. Thanks Pearle Vision
• CP

  cayenne phaosoung

  Jul 8, 2026
  1.0
  I was very disappointed, with all the staff. Very bad communication! Bad service not clear! Very poor service.
• JW

  Janasia Walker

  May 27, 2026
  1.0
  sadly not a great experience! I came in to try on metas and the employee said she would need to call to look into the color I was interested in and she would get back to me Tuesday. I received no call and I called today and I was told I would have to wait till she’s back on Friday to help me and I was put on hold for 15 minutes and the employee never came back to the phone. Why should I wait a week when there’s someone else that could help me?? I wondered how they managed to have a 3.6 rating on Google but I now understand why.
• RR

  Radha Radkar

  May 26, 2026
  5.0
  When I first moved to Stamford, this was the first place I went to for contacts. The experience was smooth. I loved the contacts I was fitted with! I felt the doctor and team made sure to take time to ensure this was the right pair for my vision needs. This year, I had trouble securing an appointment that worked with my schedule. I made the mistake of going to a place in Manhattan that was on the way home from work. Terrible experience. I was quoted for contacts over $300 what I typically pay, and suddenly told I had close to three different, new eye conditions. This place didn't even have contacts for me to try on and check for fitting in the office. I was so grateful to have a day off today and be able to go back to this Pearle Vision. This was the standard exam I expected and the price I always pay for my year's supply of contacts. This site is a gem! Definitely will not take it for granted. Already booked my appointment for next year. :) P.S. My eyes are perfectly healthy. Thank goodness for Dr. Craner!

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