LensCrafters

Reviews

• DD

  Danielle Diaz

  Jun 28, 2026
  5.0
  Such great customer service. Mollie was amazing and so kind. Helped my daughter get her glasses fixed within 10 minutes!
• DD

  Dez

  Jun 20, 2026
  1.0
  Despite our prior knowledge to avoid malls, we made an impulsive decision to enter one while charging our Tesla. On Father’s Day, my wife intended to surprise me by purchasing a Meta AI transition lens and Ray-Ban sunglasses. However, after three minutes of staff remaining at the towable device in the middle of the store, neither my wife nor I received any acknowledgment from the staff. We exchanged amused glances and proceeded to spend $800 at Bass Pro Shops for the same glasses. It is important to note that this incident will likely deter potential customers from purchasing from this particular store, as it serves as a negative experience. In contrast, the service and pricing at Bass Pro Shops were significantly better. No reply needed from this business as it’s all a.i. generated 😂 update: it's 2 weeks later on July 4th and I'm buying my daughter prescription meta glassest from Sunglass Hut which are inviting and helpful sending referrals for Sunglass hut!
• TS

  Tee Elle See

  Jun 15, 2026
  1.0
  I went to get new glasses, as mine had broken. The eye doctor visit was phenomenal. I got my prescription, and found a pair of glasses, that I loved. There were 3 people on the sales floor. The 2 ladies were helping customers, though one did offer to help, while she was with another customer. The salesman that helped me, told me that I don't have the face for the glasses, then offered to send me to the competition!! I'm already in tears, because you never tell someone what they have "the face" for. We go back in, and shockingly, they have "more feminine" glasses. They were able to fit my face. Congratulations. When I pick them up, we'll be fitting, and selling the Oakleys, at a lesser cost. I'm not settling on frames that could be someone else's joy. Now, I'm going to have those, plus a backup pair, for employee/customer treatment, that you seem to support. The 2 ladies were amazing, though.
• MW

  Michael Wilson

  Jun 6, 2026
  5.0
  We had an absolutely A+ experience at LensCrafters thanks to Rachel! She went above and beyond helping my wife order a pair of Ray-Bans. Not only did she check the manufacturer's system to see if they were available to order in advance, but she also offered to continuously check their system to see exactly when they became available. Coincidentally, my wife called the next day right as the store's inventory was being delivered, and Rachel immediately set them aside for her. ​She also hooked us up with a 50% off promotion for a second pair, which we gladly took advantage of. To top it all off, she was amazing with our kids, offering them a basic eye check for screen and iPad protection glasses. The kids were so happy to try them on. Exceptional customer service from start to finish—thank you, Rachel!
• EE

  Ebony

  Jun 6, 2026
  5.0
  Rachel Postovoil was wonderful! She assisted me with all of my questions. She didn’t rush the process and she even took the time to break down what I would pay for both pairs, with a few added things and without. I will definitely seek her services again!

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