LensCrafters

Reviews

• EB

  Erik Buckley

  2 days ago
  1.0
  Appalling Customer Service - Feel bad for other customers I called a week ago to make an appointment, after confirming they were in my network. From the the moment I arrived today, the receptionist was an absolute nightmare. Long before I even reached the desk, her attitude and tone towards everyone in the lobby was condescending, frazzled, and completely rude. When it was my turn, I already knew she was going to be a problem. When I presented my insurance card, she immediately went on the passive-aggressive attack. "We don't accept your insurance, in fact, we called to confirm...and you never called us back...so I don't know what to tell you." Complete BS. I received a call confirming the appointment...and that was it. Moreover, my insurance is listed on THEIR website. The worst part was her smug, proud expression after the exchange; she clearly took pleasure in being difficult and couldn't care less that she entirely ruined a patient's day. Look, mistakes happen and insurance mix-ups can be sorted out. What is not okay is a receptionist who has a misplaced sense of entitlement, who can treat patients so poorly without a shred of hesitation or a single second thought. This attitude is clearly second nature to her. This kind of toxic behavior is completely unnecessary, deeply unpleasant for patients, and ultimately a massive disservice to the optometrist's business.
• SS

  Sofia

  Jun 26, 2026
  5.0
  They did absolutely amazing! I came in to get my glasses fixed after getting rejected at another optometrist and not only did they fix my glasses, but they fixed them FOR FREE and under 20 minutes!
• EL

  Emily Lucero

  Jun 21, 2026
  5.0
  Came in to have my glasses tightened because they keep sliding down my nose and even though I did not buy the glasses there, the lady was willing to help heat them up and form them so they fit my face better. Thank you!
• CM

  Charli Mcneal

  Jun 20, 2026
  5.0
  Very very helpful staff!! My husband broke his glasses and they did not have the frames but called 3 different lenscrafters with no luck. They remembered there was an actual Oakley store in the outlet mall and called them and they had them!! Just great people there at Lenscrafters!!!
• JC

  Jordyn Cox

  Jun 1, 2026
  2.0
  Like many of the other low ratings for this location - I have experienced uncomfortable situations with Dr. Swindell. (The folks on the Lens Crafters side were wonderful so a 1 star didn’t feel appropriate). Today was my second chance for them and I left feeling so uncomfortable due to the shame inducing tone he addressed me with when he asked why I didn’t go to a doctor more often (none of your business quite frankly). He then told me he wasn’t charging me for the exam, eyed me up and down and told me to use the money to get a physical. This is the second visit he’s made me feel awkward and uncomfortable. I will definitely be seeking out a new optometrist.

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