Mountain View Pain Center

Reviews

• AC

  Amanda Counter

  Sep 23, 2026
  1.0
  Very disappointing experience, particularly with billing. I was at Mountain View Pain Center for approximately 40 minutes total, including waiting time, and spent only about 15–20 minutes speaking with the doctor. There was no hands-on treatment, imaging, injection, or procedure—just a consultation and brief range-of-motion evaluation. I was billed $660 for the visit, with $518 left as my responsibility after insurance. After being unable to get clear billing information from Mountain View, I contacted my insurance company myself and was told the $660 was coded as an office visit. (WHAT???!!) What has been most frustrating is trying to get someone to actually address the charge. After approximately seven voicemails/emails, the few return calls I’ve received have been from representatives who don’t appear to have the authority to review or resolve the bill—they essentially take another message. I also submitted a written request for an explanation and have now received another bill without a satisfactory response. My concern isn’t simply receiving a bill—it’s the amount charged for what occurred during this visit and the extraordinary difficulty getting anyone to meaningfully address it. Maybe the Doctors are fine - I wouldn’t know as wasn’t treated. BUT I would strongly recommend asking about consultation charges before scheduling here.
• DH

  Dustin Herring

  Jun 30, 2026
  1.0
  If I could give negative stars, I would. I came to Mountain View in a tremendous amount of pain due cervical radiculopathy. I already had an MRI and needed to talk to a provider about the next steps to fixing my problem. I was able to get an appointment in less than a week. I met with a provider (a P.A., not an M.D.) who basically just asked me what I wanted to do for treatment as if I would have been there if I knew how to treat myself. Because I had been researching treatments, I asked that we just proceed with a epidural steroid injection. The provider stated they could do the shot and that I would be contacted by scheduling within the next week after Mountain View contacted my insurance for a prior authorization for the shot. After over a week went by, I had to contact Mountain View since I hadn't heard from anyone. I also contacted my insurance to see if that was the hold up. My insurance stated no request for a prior authorization had been requested. Mountain View gave a bunch of excuses, but they just dropped the ball. They also overcharged me for the office visit so I had to hound them for a refund. I ended up firing Mountain View and found another pain clinic. Messing with Mountain View put me behind 3 weeks and time is of the essence with these nerve issues. Don't waste your time with Mountain View!
• JZ

  Jean Z.

  Jun 12, 2026
  5.0
  I have been going to Mountain View Pain Center Highlands Ranch for a few years. The PT and chiropractic staff listen to my concerns, are very thorough, and provide several therapies that alleviate my symptoms.
• SL

  Sean L

  Jun 9, 2026
  1.0
  This place is a scam and can’t help you if you have actual pain. Management is poor at customer service made me come back multiple times to bill insurance for a couple of prescriptions that made me sick. Payed multiple co pays and visits for them to tell me they can’t help me and that I need to see a real doctor. What a joke. I asked for a refund and place a complaint the manager said she would call me back never did I called again to place complaints and they told me a manager would Call me and nothing this place is a joke.
• LP

  Leah Porter

  Jun 1, 2026
  5.0
  It has been a pretty stressful time for me dealing with visits and work. Bethany’s kindness and amazing customer service makes my time there less stressful. She always greeted me with a smile and kindly scheduled my appointments. She also very understanding and showered me with compassion every time. Thank you, Bethany. I appreciate YOU!

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