LensCrafters

Reviews

• KK

  Kurt

  Jul 2, 2026
  5.0
  My prescription hadn't changed during the last few years. I saw Dr. Lorena de la Garza, for a new set of contacts about six months after my last eye exam. I'm so glad she insisted on an eye test. She then tweeted the contacts three times. I haven't seen this well in years! I wish I could give her service six stars.
• BB

  Brent Bertrand

  Jun 29, 2026
  5.0
  Julie did a fantastic job of assisting searching for frame choices but also was helpful with eyewear insurance so that I obtained the best pricing. Julie was also technical in the matching of the frames to facial shape and features. She was patient, courteous and knowledgeable. Brent
• KC

  Kayla Cayasso

  Jun 19, 2026
  1.0
  Poor customer service, no professionalism. Trash from top down. Liars who will damage your property and then refuse to accommodate or take responsibility.
• JB

  jennifer bertelsen

  Jun 15, 2026
  1.0
  I was so excited for my new glasses. My old ones had broken & was causing headaches etc. Went in to find my frames but could not find the ones i wanted & was told i could bring in my own! So i went to visonworks to purchase a beautiful rose tortoise frames, brought them in to lenscrafters for my lenses. I shouldn't have ever gone to lenscrafters! My frames were so completely bent & twisted upon getting them back i could not fit them on my face. Tried getting them adjusted & just was too twisted so as not to sit on my face straight for my prescription to be properly positioned & to this day about 4 weeks later still cannot see but had to wait for payday so i csn buy another brand new frame to get these lenses put in. Thats 100 for the brand new frames & another 100 to replace them. Not to mention the personal things ive had to go through with my eyes ...
• KP

  Kylee Poll

  Jun 14, 2026
  1.0
  I will never buy glasses here again. When I picked up my new pair of glasses, there was a massive scratch across one of the lenses, and the prescription didn't seem right. I brought them back to have the lens replaced and the prescription checked, but the employee helping me seemed annoyed throughout the entire process. After the glasses were repaired, I picked them up only to find that the frames now sit crooked, several screws keep coming loose, and there is blue adhesive residue all around the lenses. It's incredibly frustrating to spend money on a new pair of glasses and have to deal with one issue after another. The quality of the work and the customer service were both very disappointing.

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