Club Pilates

Reviews

• TM

  Tammie Medina

  5 days ago
  5.0
  She was great! Both employees working on Sunday had great customer service skills & knowledge based information about Pilates!
• CB

  Catherine Blair

  Jul 3, 2026
  1.0
  We had a similar experience as the prior reviewer. My 19 year old daughter took a free 30 minute class at the Sloan's Lake location 6/16. The sales person Ava was very, very nice and walked her through the promotional deal. My daughter told her she needed to talk to her mom. She was told that the deal was only available at the time, immediately following the free class. She felt pressured even after expressing her needed for my approval (and to use my credit card). Unfortunately, she signed the contract (she was 19 so legally allowed to sign). Later that day, I learned what she did and pointed out she couldn't afford the monthly unlimited package and it didn't work for her return to fall semester. She talked the sales person and they offered her the 8 classes per month. It still didn't work for her schedule and was too expensive. The next day, 6/17 she asked to talk to the sales person about her membership and canceling when she was at the studio. They texted her on 6/17 and said Ava would get back to her on 6/18 and Ava never got back to her. At this time on 6/18, she could have cancelled the contract by doing so in writing but they ghosted her. It took me texting, calling, and finally stopping in the studio, and another call for Ava to get back to me, over a week later. While I know my daughter was of legal age to sign the contract, she also was within the 3 days to cancel. The sweet sales pitch (especially after explicitly stating she needed to talk to her mom) feels manipulative and predatory. I have offered to pay market rate for the classes she took and call it good. They are unyielding and insist she will be held to the contract. I regret not doing my due diligence on Club Pilates when I told her to check it out for the summer. I have now seen voluminous complaints about Club Pilates and a few about this location on google, yelp and reddit. I have filed a disputed and received a refund from my credit card company. I am trying to work it through the regional manager because my daughter would like to cover the cost of the 3 classes she took. I guess will also pursue BBB, Co attorney general and small claims court if needed.
• LR

  Laura Root

  Jun 26, 2026
  5.0
  Visiting from out of town. Lindsey D was an amazing instructor. Excellent cueing!
• BL

  Being Markia LaShay

  Jun 16, 2026
  1.0
  1 star. My experience with Club Pilates Sloan’s Lake (Edgewater location) was disappointing from start to finish. I signed up for a 3-month membership and was skeptical from day one — the instructor I had was unenthusiastic, gave little correction or encouragement during class, and didn’t create the kind of energy you’d expect for what you’re paying. The one consistently pleasant, helpful person at this location was the front desk staff member. The real problem came when I needed to cancel due to a serious personal safety emergency that required me to relocate immediately. I submitted a written cancellation request on May 15 after multiple unanswered phone calls. I got a response on May 17 saying it would be escalated to a manager who would follow up the following Monday. That manager never reached out. Since then I have followed up weekly by email, text, and phone for over a month with no resolution. Meanwhile, my account has continued to be charged — $400 since my original cancellation request, well beyond the $100 early-termination fee in my own contract. I understand contracts have terms, but documenting a safety emergency in writing and then being ignored for a month while still getting billed isn’t a contract issue, it’s a customer service failure. I’m now taking this to their corporate office, the Better Business Bureau, and the Colorado Attorney General’s office. If you’re considering this location, weigh both the in-studio experience and how they handle things when something actually goes wrong.
• SS

  S S

  Jun 5, 2026
  5.0
  I have too many wonderful things to say about Club Pilates and how it has changed my life but to put it briefly...if I didn't have work to get to and sentient beings to take care of at home, I'd be at every class I possibly could! Thank you to Emily, Erika, Lindsay, Maggie, Marlene, Melynn, Natasha, Peggy, Sara, Tammy and all the other instructors who have been profoundly supportive towards make me feel stronger and just generally better after every single class. To anyone doubting if this is for them, take an intro class. You will undoubtedly be returning for more!

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