LensCrafters

Reviews

• PM

  Pamela Marsh

  2 days ago
  5.0
  As I was leaving the mall today, the screw in my glasses' frame popped out and was nowhere to be found. I contacted LensCrafters at the mall and was promptly helped by Karina. She found the correct size screw and fixed my glasses (at no charge) without an appointment, Customer service was excellent, even though I had not purchased my glasses through their business.. Will definitely be thinking about LensCrafters for my next pair of glasses.
• AF

  Amanda Fingado

  6 days ago
  5.0
  Corina was amazing and fixed my frames and showed me the sale selection for new frames! She was helpful and a good conversationalist.
• MV

  Miles Vrentas

  May 19, 2026
  2.0
  I’ve been to this LensCrafters before and had a pleasant and easy experience. My second time coming in was far less so. Firstly, the optometrist wrote an error in my prescription. When calling LensCrafters about this, they recommended I just wear them for a week to adjust my eyes. I came in again to get them fixed, and they remade them (the glasses had the same error). LensCrafters then said they would schedule an appointment with the optometrist to do an Rx check, which I appreciated. I went in for my scheduled appointment, only to have the doctor’s office say the appointment did not exist, and I had to reschedule them. After getting my prescription fixed and removing the typo, LensCrafters had to remake the lenses again. During both times that LensCrafters remade the lenses, I waited to receive a notification saying they were finished. Instead, after waiting a week, I had to call to see if they were done, then after doing so they texted me immediately saying they were done. This gives me the impression that they are so behind in orders, or simply wait until the customer calls to finish them. During this entire experience - with the exception of two staff members - the staff were rude and seemed uninterested and bothered. There is no communication between LensCrafters and Winnick and associates, and while all of this is going on, they sell very high priced products. This entire experience took over a month and required me to pay for parking multiple times (since it is located in the CC mall). I won’t go again.
• KS

  Kirwin Seger

  May 3, 2026
  5.0
  Karissa was amazing! I needed same day glasses after mine broke on vacation and she and the rest of the team pulled it together! Super greatful and I love my glasses!
• AG

  ada grande

  May 3, 2026
  5.0
  I went into LensCrafters yesterday looking for new frames for my new prescription. Karina pleasantly greeted as I browsed. She gave me space to look on my own but also offered suggestions. She patiently helped as I tried on various frames & provided feedback when I asked. Once I found the one, she took the time to go over what insurance covered &/or didn’t. Though the store was busy, she maintained focused on me. My so who wears glasses, was with me & the lense happened to popped out of the frame of his glasses. He complained about his glasses being crooked too. Karina took the time to fix them too! Karina not only provided exceptional customer service but was so knowledgeable! Thank you so much for your help, Karina!

Frequently Asked Questions About LensCrafters