Centennial Eye & Cosmetics Associates

Reviews

• MM

  Mae

  1 day ago
  2.0
  I found this office through my insurance to remove a small cyst from my tear duct. While scheduling was easy and the facility is nice, the actual experience felt optimized for their profit rather than my care. The Issues: Lack of Consent for Testing Before seeing the doctor, a tech administered pressure and glaucoma tests without my prior knowledge or consent. When I expressed nervousness, the tech brushed it off without explaining anything about the test or why it was necessary. Even though my insurance covered it, billing for unauthorized tests is a major red flag. Distractions & Upselling When I finally saw Dr. Burrell, she confirmed the cyst but immediately shifted focus to an "overpopulation of eye mites." I was instructed to buy two OTC OCuSOFT products at the front desk for $60 (which I later found on Amazon for $40). As for my actual cyst? She told me to use a hot compress on it for a month to see if it reabsorbs into my body and to schedule a follow-up. Padding Appointments During the intake, the tech asked about dry eyes. I casually mentioned they only get dry when I smoke marijuana, but they formally added "dry eyes" to my medical chart. The Runaround A month later, the hot compresses had done absolutely nothing. I called to ensure my upcoming second appointment would be the actual cyst removal. Instead, the tech told me the doctor wanted to use that visit to follow up on the "dry eyes" and eye mites, and just "assess" the cyst again before scheduling the removal. It shouldn't take three separate appointments (and three co-pays) to remove a minor cyst. After failing to reach an agreement for cyst removal to be done on my next visit, I canceled my appointment and decided I'll just find another Dr. If you want a provider who respects your time, your consent, and your wallet, I would look elsewhere. I felt "squeezed" for profit every step of the way.
• CO

  Crystal Ortiz

  May 7, 2026
  1.0
  ** CHECK YOUR VOICEMAIL BEFORE ASKING ME TO CALL YOU WITH MY CONCERNS** Now I see the professionalism you provide as a manager. I was told once in the room and at the front desk that izzy would call me to follow up. After spending hundreds of dollars here, I’m now left having to research and find another doctor’s office because I no longer feel confident in the level of professionalism being provided. After speaking with Izzy, I was informed that my call was only from “yesterday,” despite the fact that I had actually called two days earlier. It appears the lack of communication and follow-through extends throughout the office as a whole.What makes this even more unfortunate is that I truly value the doctor and respect her knowledge and expertise. I'll find it in my heart to pass this experience as a lack of professionalism and not discrimination based on my race since they have a 4 star rating.
• MC

  Margaret Cuba

  Aug 7, 2021
  5.0
  Timely, friendly and efficient!

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