LensCrafters Optique

Reviews

• HH

  Harrison Heaters

  Aug 26, 2026
  5.0
  Outstanding customer service
• EF

  Eric Folmar

  Aug 5, 2026
  5.0
  Fantastic experience and great service, Chris was awesome!
• GB

  Greg Braun

  Jul 17, 2026
  1.0
  I ordered and paid for a pair of glasses on July eighth from the Boulder Colorado location. On July 15th I attempted to call the store to see if my glasses had come in. There was no answer. I tried several more times to reach the store by phone and there was never an answer. Towards the end of the day I contacted another LensCrafters and explained that I couldn’t reach anyone at the Boulder location. A very nice person there said they would reach out to the Boulder store and have them get in touch with me. I never heard anything back. On July 16th I attempted to contact the store and had the same results. No answer. I asked others to call the store and see if they could get any answers with the same result. On July 17th I received a text message saying my glasses were in. We arrived at the location and Christian (Store Manager) began to help us. I told him I was concerned that their phones may not be working. He said they were fine. He was indifferent and didn’t care. I explained that we had tried to contact the store and he explained that they were short staffed. I asked where one of their regular employees was and he said they were not with them any more. He explained it was LensCrafters choice to part ways with him. I was surprised that he shared that Essilor Luxottica/LensCrafters employment decision with me. Typically that would be confidential for both legal and liability reasons. I expressed my concern that customers could not reach the store by phone and suggested that they could call customers back when it was slower. He quickly dismissed that and said we don’t have time. I asked if I could speak to the Regional Manager (Jessica) and he said that I would not be able to. I asked if he could give her my contact information so she could call me and he said he would not do that. I explained that his corporate owners (Essilor Luxottica) would not be pleased with his handling of customer concerns. He said he doesn’t work for them. I then asked for and received a refund. He threw the glasses case into the trash. Christian was operating a hostile business environment and we left. This was among the worst examples of customer service that I have ever witnessed or experienced. We went to Warby Parker, purchased two pairs of glasses and had fantastic customer service. The difference between the two businesses was night and day. I hope that this is isolated at LensCrafters and that Christian was perhaps just simply having a bad week. If you want a pleasant, friendly and fun experience go to Warby Parker. It’s a short walk from this LensCrafters. If you want a frustratingly rude experience LensCrafters Boulder will give you that.
• EM

  Eliz M-A

  Jul 8, 2026
  5.0
  Christian was helpful, patient, and thorough. Shop is spotless. I’ll be back!
• AA

  Aj-T

  Jul 7, 2026
  5.0
  Absolutely wonderful customer service! Staff was incredibly helpful while browsing and explained much of the process while purchasing the lenses. Thanks to Oscar for all the help!

Frequently Asked Questions About LensCrafters Optique