Avak's Optometry

Reviews

• JM

  Joseph M

  6 days ago
  1.0
  This was the most unprofessional experience I’ve ever had with a medical office. My appointment was confirmed three separate times, so I took a day off work to be there. When I arrived, I was told my appointment had been canceled because the doctor had canceled it. The staff claimed they couldn’t notify me because they had the wrong phone number on file when tgey have sent me a minimum of 10 emails the last month—even though they had already confirmed the appointment multiple times. Not only did this cost me a day’s pay and waste my time, but no one offered a sincere apology or showed any concern for the inconvenience. Instead, the attitude I received was essentially, “Have a nice day.” Customer service is clearly not a priority here. The Dr. himself dismissive, rude, and lacked even basic professionalism. The entire experience left me questioning how a medical practice could operate this way. If you’re looking for a practice that values its patients’ time and treats them with respect, I would strongly recommend looking elsewhere.
• NH

  Natalie Hernandez

  Apr 23, 2026
  5.0
  Very nice eye doctor and the ladies working in there all so nice and helpful. Definitely recommend. Will be going back in the future
• LC

  Luz Cota

  Mar 27, 2026
  5.0
  Doctor was very kind and professional and the customer service young lady was absolutely lovely. I believe her name was Lupita at the target store. She was so helpful. Thank you for the great experience.
• PW

  Petra Welsh

  Mar 27, 2026
  5.0
  I have been a patient of Dr. Avak for a long time, he’s very professional and knowledgeable.
• JO

  Jennifer Osgood

  Mar 20, 2026
  1.0
  I had a very frustrating experience at Target Optical. We normally see a different doctor there, but this visit felt rushed from the start. The doctor asked questions very quickly and often did not allow time to answer before moving on to the next one, which made the exam feel impersonal and uncomfortable. The bigger issue was with billing and insurance verification. Our insurance was never verified before the appointment, which the manager later admitted should have been done beforehand. We were charged $250 for the exam, which immediately seemed incorrect. I repeatedly told staff that the insurance they were trying to use did not sound like the one we have. After 30 minutes of going back and forth, I decided not to move forward because something didn’t feel right. My husband contacted his HR department and the insurance company directly, and they confirmed our correct coverage. When I called the office back, they initially said they could not find our insurance in their system. After I called again and provided the insurance phone number myself, they were suddenly able to locate it. When I asked about a refund for the $250 charge (our copay should have been $10), I was told they could not issue a refund because the exam had already been processed under different insurance. The problem is, we do not have any other insurance, so I'm not sure who they billed or how they calculated this? This situation should never have happened. Insurance verification should be done before the appointment (which was given the day before our appointment when they called to confirm), not after charging the patient the wrong amount. Because of how this was handled, I will also be filing formal complaints with the Better Business Bureau, the California Department of Consumer Affairs, and my insurance provider. I would strongly recommend that anyone going here confirm that they have the correct insurance on file before even starting the exam.

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