LensCrafters

Reviews

• LT

  Linda Torres

  2 days ago
  5.0
  Luz Elia was very helpful and was able to help me out immediately! Great customer service
• TM

  Thomas Medley

  May 8, 2026
  5.0
  Everyone was nice and very professional with their job and the same day service I could not beat.
• GB

  Gireh Barrios

  May 4, 2026
  5.0
  Luz was super sweet and helpful! She adjusted my glasses and was very sweet about it because they were very hard to adjust. She was also quick to help!
• EB

  Erica Blevins

  May 3, 2026
  5.0
  Luz Elia was amazing today!! She was very helpful to my husband and I and went above and beyond to get us a great deal on our lenses and frames!! I highly recommend her if you're looking for a person with a lot of knowledge and patience. Believe me it took a lot of time with helping us and she stay very patience. Thank you so again Luz
• RC

  robinette cl

  Apr 21, 2026
  2.0
  This was not a good experience; I will not return. Four years ago, I had a positive visit for prescription glasses at this store. Recently, I ordered Ray-Bans online, and they looked terrible. I initially planned to mail them back, but opted to return in-store—despite my dislike for doing so—to see what looks good on. The Ray-Ban site provided limited info, but I understood I could return to LensCrafters or Sunglass Hut, both of which are not officially certified stores. This already made me uneasy because it wasn't the standard procedure to show my receipt. I entered with only the Ray-Ban box and my wallet, in the middle of a thunderstorm. Immediately upon entry, I was met with unfriendly service from a younger employee, possibly new. I explained my purpose, and she simply said returns could only be processed if the item was in their system, which was confusing. Another employee with sleeve tattoos approached to help, and I clarified what that meant. My anxiety increased, worrying I might have missed a step online. The second employee was incredibly rude, condescending, and accusatory—implying that if I bought online, my purchase should be in their system, as if I were attempting a scam. Her attitude was bizarre and unprofessional. Having worked in retail and served tables, I understand the importance of respect and professionalism. As a teacher stepping out for some self-care, I expected a pleasant experience, but I felt dismissed and undervalued instead. The only employee who handled me professionally and respectfully was the African American woman sitting down (whose name I did not catch). Politeness costs nothing. I

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