StretchLab

Reviews

• DD

  Dave

  May 26, 2026
  1.0
  Aggressive and gimmicky hard sales tactics to get you into a monthly membership, then email and phone spam that never stops.
• BM

  Blake Marston

  Jan 20, 2026
  5.0
  Liza has already worked miracles on my IT band pain and feeling better all over after just 2 sessions. Brittany and Sarah have been great at getting me scheduled and all set up with my membership. Thank you Stretch Lab!!
• AP

  Alicia Parrott

  Apr 12, 2022
  1.0
  Services, great. Ethics, not so much. Policies for canceling a membership are quite deceiving and met with pressure and loop hole policies to continue to take your money. The passive aggressive manager thought he was doing me a favor by saying "we want to avoid having to call collections". I simply feel bamboozled and taken advantage of. For more background see email I sent, my hope is to protect current and future customers: Following up from yesterday's call on April 12 with your shady manager which after the fact left me feeling taken advantage of, bewildered by a bait and switch tactic and left me paying for services that I do not want. Please see this entire thread starting from Oct. 5, 2021 note this was my 30 day notice of cancellation, followed by a confirmation email on Oct 6 stating "Your final billing date will be 10/28/21, and your final use date will be 11/28/21 " continuing to Feb 6 once again confirming my cancellation to Feb 7. I have spent SIX MONTHS trying to cancel - and today I see through your app that you have taken my new CC once again put on file for charges and received a Welcome email- the very opposite of what I want as a former customer who paid every single required bill on time. In addition your manager had the audacity to by a passive agressive threat to call collections if I didn't pay for another month(s) of services that I did not want. I will be stopping payment from my CC card company with emails texts and phone calls proving my case further more I have started a complaint with BBB and have taken the time to write reviews on multiple platforms (I have read other reviews from BBB and social platforms I am not the only one to be victimized which further proves my point) exposing your unethical ways of business practice in order to protect current and future customers. Please stop harassing me with your poor customer service and money grabbing. If you care to do the right thing please cancel my payment from yesterday trick-tactic, take my CC and name out of your system and never contact me again.
• LB

  Lise Bear

  Aug 4, 2021
  5.0
  Very clean, very professional! Really enjoy how I feel afterwards, thank you!!
• ST

  SiriDev Tara

  Feb 9, 2020
  3.0
  This was a difficult one to rate and perfect example of how one unreasonable team member can alter an entire experience. I was a member for three or four months and loved the Flexologists. I tried many different people and Sam became my fav. The front office staff was always so friendly and welcoming. At time I joined it was about $170/mo for 4 25 min stretches. I really noticed my flexibility increase each month. *Be sure to get proper instructions on how to roll over a session if you’ll be traveling or otherwise unable to complete all your stretches in the month. I was told what to do but when I did that, was passed off to office manager Dan who told me I was given wrong info and would not be able to recover that session* Unfortunately, Dan was not helpful at all with resolving this miscommunication. I cancelled my membership, only then did he state he would help me get back my “lost” stretch if I would reinstate it. No thanks. Sad that one unprofessional experience can change my whole view of the place.