LensCrafters

Reviews

• TW

  The Whalens

  Oct 7, 2026
  2.0
  I had my original eye exam over a month ago and ordered glasses at that time. The glasses were not right. Everything was more blurry with them on. They remade them and still not correct. They had me come in again to meet with someone else who suggested another eye exam. Now, my 4th visit three weeks later, I had my second eye exam. The prescription was different. That was 2 weeks ago and still no glasses. The store is currently closed for remodeling and the location they forwarded my glasses to cannot look up the status of my glasses. I’m very frustrated with this company and will not be going back. The people working there are very nice. That’s why I gave them 2 stars. I’m very frustrated wit
• SO

  Shonte Ojeda

  Sep 20, 2026
  5.0
  I came in so close to closing time and came for a sunglasses repair. Jessica, was so helpful and amazing with helping my repair. Very quick too! Love that I found this place.
• SS

  Susan Shostack

  Sep 20, 2026
  5.0
  LensCrafters was awesome. I had a pair of glasses that I bought in another state that needed to be repaired. No questions asked they fixed in 5 minutes and were super nice. Highly recommend.
• EB

  Eric Buter

  Sep 18, 2026
  5.0
  This past Tuesday, I thought the frame on my glasses had broken. After closer inspection, I realized the small screw had come loose. Wednesday morning, I showed up at LensCrafters on Van Nuys Boulevard, hoping they could fix it (I did not purchase the glasses from them). The salesperson who helped me worked on it until it was fixed, tightened the screw on the other side as well, and cleaned the lenses. When I asked her how much I needed to pay she said nothing. Even though the glasses were not purchased at a LensCrafters, she did it as a courtesy. That is great customer service and if I have need of future purchases, they would be my first consideration. Thank you again!
• ZE

  ZeeWatchful Eye

  Sep 10, 2026
  1.0
  On June 13, 2026, I ordered glasses from Lenscrafters Sherman Oaks on Van Nuys Blvd. following a visit with their optometrist. I paid their asking price of $1,095.99. During the course of the next nearly 3 months, I called NUMEROUS TIMES to inquire about the status of the glasses. On several of those numerous occasions, I was able to reach a woman who identified herself as ABBY, the store manager. Abby was unable to provide the status during the times I was able to contact her, but promised to call me back with this information the following day. She claimed she needed to speak with the "optician" before she could let me know the status of the glasses I had ordered. These calls ranged from approximately 3 weeks after purchase all the way up through September 8, 2026. On not one of these numerous occasions did Abby follow through with a return phone call to me as she had promised. Other staff members were equally unhelpful. The excuse being repeatedly proffered was "your prescription is high and complex." On September 8, 2026 Abby came up with a new reason for the delay having to do with the frames being unavailable for a part of the time. No one ever explained to me what was going on or followed up on Abby's repeated FALSE promises to call me back with an update. Prior to September 8, 2026, no one ever called to inform me there was any issue of availability of the frames. Plain and simple: Either these people possess a callous disregard for the care of their patients OR they are disgusting liars or both. On September 8, 2026, after I expressed my anger and disgust with this situation, Abby then told me there were "two options: continue to wait or obtain a refund." There was no mention of expediting completion of the glasses. If no stars was an option, that would have been the rating. I will never again step foot in Lenscrafters Sherman Oaks. The California State Board of Optometry needs to investigate this facility.

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