Brand Certified
National Seating & Mobility
2.5(14 reviews)
Certified by National Seating & Mobility • Jul 26, 2026
Business Details
5560 Skylane Blvd., Santa Rosa, CA
95403, United States
Certified by National Seating & Mobility • Jul 26, 2026
(707) 575-6188
Certified by National Seating & Mobility • Jul 26, 2026
https://locations.nsm-seating.com/ca/santa-rosa/5560-skylane-blvd.
Certified by National Seating & Mobility • Jul 26, 2026
About
Certified by National Seating & Mobility • Jul 26, 2026
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- Credit cardAvailable
- Cash onlyNot available
Location
Certified by National Seating & Mobility • Jul 26, 2026
Hours
Certified by National Seating & Mobility • Jul 26, 2026
Monday8:00 AM - 12:00 PM1:00 PM - 5:00 PM
Tuesday8:00 AM - 12:00 PM1:00 PM - 5:00 PM
Wednesday8:00 AM - 12:00 PM1:00 PM - 5:00 PM
Thursday8:00 AM - 12:00 PM1:00 PM - 5:00 PM
Friday8:00 AM - 12:00 PM1:00 PM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20268:00 AM - 12:00 PM1:00 PM - 5:00 PM
11/26/20268:00 AM - 12:00 PM1:00 PM - 5:00 PM
11/27/20268:00 AM - 12:00 PM1:00 PM - 5:00 PM
12/25/20268:00 AM - 12:00 PM1:00 PM - 5:00 PM
1/1/20278:00 AM - 12:00 PM1:00 PM - 5:00 PM
Reviews
2.5
14 reviews
5 stars
5
4 stars0
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1
1 star
8
- SSSher SheldonApr 15, 20261.0I have been waiting for 2 years for a new chair. NSM took so long processing paperwork I had to go back to my neurologist to have it signed twice. They made a chair that did not fit my specifications so it had to be sent back and rebuilt. The technician that helped me yesterday, Trudy, was a breath of fresh air. She was professional and confident and made sure the chair was adjusted to fit my needs.
- GRGloria E Higuera RodriguezApr 7, 20265.0Muy buen trabajo
- ATAnthony TuslerFeb 16, 20262.0NSM Santa Rosa is chronically understaffed, overworked, and overwhelmed. The staff are good but they are dealing with an intolerable situation.
- PNP NOct 16, 20251.0This is not just a case of bad customer service; it is a demonstration of complete and utter failure in business responsibility, especially when dealing with essential medical equipment. I have been waiting for over two years (24+ months) for crucial replacement wheels for my wheelchair. As if that staggering delay wasn't unacceptable enough, I also placed an order for smaller, yet essential, replacement parts six months ago and have received absolutely nothing. The direct consequence of these delays is a severe impact on my mobility and quality of life. The customer service department is nothing short of appalling and aggressively unprofessional. Repeated attempts to follow up are met with transparent excuses, hollow promises of "shipping next week," or are simply ignored entirely. There is zero accountability and zero empathy for customers who are dependent on receiving their products to function. I implore anyone considering purchasing from this company: Do not do business with them. They have proven they are incapable of managing basic logistics for critical equipment. I will never give them my business again, and I strongly recommend you look elsewhere. This entire experience has been genuinely disgraceful.
- MLMimi LNov 11, 20221.0Disappointed with ATP and the company. Terrible customer service. Long wait times for chairs. No communication. Bad measurements, no apologies. If you have to get your chair through them, make sure you get an ATP who knows what they’re doing and a second opinion to make sure measurements actually work. Very disappointing.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
Brand Certified Facts from National Seating & Mobility
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