LensCrafters

Reviews

• SC

  Suzanne Casamento

  3 days ago
  5.0
  My experience at LensCrafters was great! Everyone was friendly and kind. The exam was thorough and the difference between my old glasses and the prescription Dr. Kaneko came up with is incredible. A wonderful team member helped me find me cute frames that fit my budget and I'm so excited to get my new glasses! Thank you, LensCrafters.
• GI

  Gary Isse

  Jun 22, 2026
  5.0
  I dropped my favorite prescription Ray-Bans while bike riding yesterday and the lens popped out. No matter how hard I tried, I couldn't get it back in. Stopped by the nearest LensCrafters and even though I didn't buy these there, Dimitri and his trusty tool kit fixed it in minutes, at no charge. Greatly appreciate the above and beyond service.
• SA

  Silvia Adzhamoglyan

  Jun 16, 2026
  5.0
  Daniel was incredible! He helped me so much and adjusted the glasses for me! The store is very clean and modern and the rest of the stuff was as well!
• FB

  Form Brands

  Jun 13, 2026
  5.0
  Angie at the LensCrafters in Santa Monica is an absolute gem. From the moment I walked in, she made the whole experience feel easy and enjoyable. She was incredibly knowledgeable, patient with all my questions, and just had this warm, positive energy that made me feel totally at ease. You can tell she genuinely loves what she does and cares about her patients. If you’re going to this location, ask for Angie — she’s the kind of person who makes you actually look forward to a medical appointment. Highly recommend!
• BB

  BananaNANA

  Jun 8, 2026
  1.0
  I have spent the last 6 months trying to get a correct pair of glasses from this LensCrafters. From my first appointment in January, I told them I was concerned the prescription was wrong and explained that, as a flight attendant, I didn’t have time to keep coming back for multiple appointments. Unfortunately, that’s exactly what happened. Six months later, I’ve had 3 optometrist appointments, 2 lens replacements, and spent months wearing glasses that gave me headaches and migraines. I repeatedly told them something wasn’t right, but the issue was never properly resolved. Because I was constantly taking the glasses on and off due to the discomfort, they eventually got lost. The frustrating part is that I never even got a pair with the correct prescription. I finally sent my partner in to buy replacement frames so they could use the lenses that were supposed to be my new replacement, that they already had in office, i was told I would have to pay around $400 for new frames and lenses. My insurance had already been billed, and now I’m somehow expected to pay again after never receiving a usable pair of glasses in the first place. Im fine getting frames again but they never complete their end of the deal of giving me the correct lenses and continued wasting months of my time. They claimed they needed my old lenses back which is why they had to bill me again. which makes no sense considering they let me keep the original lenses when they replaced them before.

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