LensCrafters

Reviews

• FF

  Freddiewayne's

  2 days ago
  1.0
  ​Having visited over 40 optometrist offices throughout my life, my recent experience at LensCrafters ranks at the bottom. ​The office failed to disclose upfront that the retina scan was an out-of-pocket cost not covered by my insurance. Additionally, the virtual optometrist setup proved inefficient, relying heavily on a technician who had to repeat several parts of the exam multiple times. ​On the optical floor, Rhonda was dismissive and repeatedly cut me off mid-sentence, prioritizing upselling me on new frames over listening to my input. To make matters worse, she quoted me $321 for lenses alone. I was ultimately able to get the exact same lenses through a different optometrist for just a $12 copay. ​Between the lack of pricing transparency, awkward virtual setup, and poor customer service, I cannot recommend this location.
• FS

  Forest Starr

  Sep 5, 2026
  5.0
  Lisa and Crystal helped so much get my grandfather's old glasses to fit on me and got them cleaned.
• JL

  Jennifer Luongo

  Aug 20, 2026
  1.0
  This is the 3rd year we arrived to be be informed at the time of our appointment that it was a requirement for us to pay the $49 retina scan fee. A few years ago, we used to have a great experience here. The last 2 or 3 times, it has been simply unprofessional. On my visit last year, the doctor was over an hour late. Last year, we were advised upon arriving that we would have to pay the $49 retina scan fee, which our vision insurance covered at the time...for all 3 us of. They never even attempted to verify or bill, which basically constitutes insurance fraud if they did end up billing and never reimbursed us. Someone should be informed BEFORE they come that paying this fee is required, or provided another option BEFORE arriving to the appointment. I said we weren't paying this year, that it was covered 100% at our appointment last August, so just apply what was covered since we paid anyway. The heavyset older blonde lady stated that they wouldn't be applying any refunds and that we wouldn't be able to get our eye exams if we weren't willing to pay the $49. Again, the time to tell us would have been BEFORE the day of the appointment, ideally BEFORE arriving. We won't be going back here. EVER. I have never had such a disappointing experience so many times at a LenCrafters, and we've been customers for years across several states.
• AR

  Anthony Roman

  Aug 6, 2026
  1.0
  Dont come here waste of time,crowded place with no parking,be ready to spend one hour driving around trying to find a parking spot,told me they accepted my insurance and when i got there they couldn't find my insurance, called my insurance to check why and they told me it was active and they dont know why they couldn't find my account.
• CB

  Carl Bell

  Jul 16, 2026
  5.0
  The eye exam was detailed, and I felt confident in the recommendations I received.

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