LensCrafters

Reviews

• CB

  C B

  3 days ago
  1.0
  They make the customers wait forever, and are far from helpful. This location needs better training for employees. I was at this location for hours and never got what I needed.
• SC

  Shachi Chandra

  6 days ago
  5.0
  I like this store. They have a big collection of designer glasses. The sales associates are all very friendly. Stephanie was very helpful & patient. She was not pushy, took time to question my needs and suggested appropriate products when helping me pick up frames & lenses.
• CC

  Colin Chow

  May 13, 2026
  1.0
  I purchased two pairs of glasses one month ago. Despite being told that a notification text had been sent upon their arrival, I never received any communication. The glasses remained at the store for several weeks without a follow-up call to ensure I was aware they were ready for collection. ​When I arrived after work today (Wed) to pick up my order, the level of service was remarkably poor. The (beard) rep assisting me was dismissive, simply placing the glasses on the desk and stating I was finished before walking away. I had to call him back to request a necessary adjustment for my sunglasses, which he performed with visible reluctance. ​It is disappointing that the post sales service became non-existent. The interaction lasted less than a minute. How little was spend in providing attention and care.
• MN

  Mike Neunfinger

  May 8, 2026
  2.0
  They have a good selection of glasses. I found a pair I liked. The purchase process felt very rushed and no clear guidance about the cost until the checkout. They also tried to squeeze in the 1 year protection plan without me asking for it or telling me. I had them remove it. I also brought a 40% OFF coupon for prescription glasses, but they did not accept it - They only credited $50, which is nowhere near the 40% off. Very unsatisfying purchase process!
• TS

  T D S

  May 2, 2026
  1.0
  Jade is great — she’s very kind and honestly feels more like family. I appreciate her, and she is the one person there who consistently comes across as genuinely helpful. That said, I can’t say the same about the rest of the staff. My experiences have often felt rude, condescending, and like helping customers is an inconvenience. Their selection is okay, but the customer service really needs work. I went in on 5/1/26 to pick up my glasses. After introducing myself and explaining that I was there for pickup, the staff member gave me an annoyed look and said, “Huh?!” in a very dismissive tone. I had to take a deep breath just to stay calm. Then on 5/3/26, I called to ask if the nose pads on my new glasses could be changed to clear ones. I was told they were very busy on weekends and that they don’t do repairs on weekends, so I should come Monday. I paid for coverage, so it was frustrating to be made to feel like basic assistance is only offered when it’s convenient for them. Again, Jade is wonderful. The rest of the staff could really learn from her humility and customer service. Unfortunately, based on these experiences, I don’t want to come back here.

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