Club Pilates

Reviews

• RG

  Richa G.

  Jul 2, 2026
  1.0
  I was enjoying my classes until I had a situation at home that made me freeze my membership for a couple of months. I was NOT INFORMED AT ALL at the time of signing up for the membership or requesting a freeze that I am going to be charged $35 PER MONTH if I freeze for any reason and $100 for cancellation! The reason for charges is that they are holding our discounts?!!!! How ridiculous is this! This is costing me much more than the little discount they gave me. The instructors and classes are good but NOT BEING TRANSPARENT is not appreciated at all! When I called Carrie at the san ramon location, she kept interrupting me instead of letting me finish, even after many requests to let me convey what I had to say. And then in an attempt to try to convey, when I had to say it loudly, she said that I am yelling! Well, how do I make you hear me that --- you DID NOT tell me about any costs. Further, she said that- 1. oh! I told you that you will receive an agreement in the email. This was AFTER she signed me up as a member without any kind of consent that I am okay with them charging me all these hidden costs!!! There was no call-out about making sure that a new member is okay about these conditions. 2. I told you about the $35 freeze cost. NO she did NOT, I'd have not let them charge me if that was the case, because of not informing me at the time of sign up. As a new mom, it took me months to be able to get up and go. It feels very discouraging about Club Pilates to have these kind of policies where if a member is dealing with a personal situation, they get charged without consent and info and have a hard time returning! It should be an open place where people can sign up to come or leave if they dont like the classes or need to leave for any reason in the world. Horrible experience!
• ML

  Marie Liwanag Lopez

  Jun 21, 2026
  5.0
  I’ve had a wonderful experience at Club Pilates San Ramon. The studio is always clean and well-maintained, and the staff and instructors are incredibly friendly, welcoming, and professional. Every class is enjoyable, and the instructors do a great job of making everyone feel supported. I’ve enjoyed it so much that I signed up for a one-year membership. I highly recommend this studio to anyone looking for a positive and high-quality Pilates experience.
• KR

  Kathleen Reichert

  Jun 18, 2026
  5.0
  The staff is so friendly and very helpful!!
• JL

  John LeGrand

  May 12, 2026
  2.0
  OMG after almost 2 months I'm still sore from the class I dropped in on! I was charged $39 for one class and $26.10 for a pair of sox! OUCH!
• ML

  Michelle Lopez

  Apr 14, 2026
  5.0
  Kerry is a truly phenomenal General Manager who consistently goes above and beyond in every aspect of her role. She takes the time to genuinely listen and never makes members feel rushed, giving her full and undivided attention to each person she interacts with. Her dedication to providing exceptional customer service is clear in the way she thoughtfully works through challenges and finds effective solutions. What sets Kerry apart is her integrity and reliability! If she commits to something, she always follows through. She holds herself to a high standard, never cutting corners and always ensuring company policies are upheld. As the San Ramon location continues to grow, Kerry is putting in tremendous effort to build a strong, successful environment where members feel valued and supported. Her leadership is making a meaningful impact, and it truly shows in the positive experiences she creates every day. If you are looking for a Pilates experience that you will never forget, and to join part of an amazing community, this is definitely the studio to visit!

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