Willow Rock Crisis Stabilization Unit (CSU) provides short-term treatment for Alameda County youth, ages 12 to 17, who are experiencing psychiatric symptoms at a crisis level. The program provides a comfortable, calming space for youth to stabilize and feel safe when they are in a state of emotional distress. Nurses, nurse practitioners, psychiatrists, and therapists assess
the youth emotionally and physically.
The CSU is designed to prevent the need for hospitalization by providing rapid access to crisis services that will help the youth safely transition back into the community within 24 hours of admission. If a higher level of care is required, the individual is referred next door.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.